Specialist Support Services Administrator
4 weeks ago
Service Desk Engineer/Helpdesk/1st Line Location: Central Reading Office - Salary: Up to £32k
Experience in a service desk environment
Excellent customer service skills
Strong technical knowledge of Windows operating systems, M365, and service desk methodologies
Provide exceptional service desk support, ensuring a positive and efficient experience.
Handle 1st line support enquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications, and other business systems.
Administer Active Directory, creating and managing user accounts and permissions.
Manage SharePoint and OneDrive, assisting with user access, permissions, and troubleshooting.
Troubleshoot any Microsoft application used by the business.
Set up devices using Microsoft Autopilot and configure laptops, tablets, and mobiles for new starters.
Disable user accounts and devices securely and efficiently.
Maintain clear and detailed documentation of support interactions, resolutions, and system configurations.
Please apply ASAP if interested as this is an urgent role
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