Service Co-ordinator

2 weeks ago

Birmingham, United Kingdom Virgin Media O2 Full time

Full Time
Working as a Refurb devices (2nd Life)- Service Operations Manager , you will work closely alongside the wider Supply Chain Team, our outsourced partners and internal stakeholders, where you will be responsible for managing the day-to-day operational service delivery, continuous improvement and change relating to 2 nd Life products for mobile and all associated governance, policies and processes.
You will ensure that scheduled partner governance activities are completed in line with agreed KPIs and standards (such as ISO44001 and Commercial Contract Management (CCM) framework). Actively supporting business Sustainability agenda across Supply Chain.
The UK’s fastest broadband network. The nation’s best-loved mobile brand. With big ambitions and a brilliant team, we’re building a more connected future for everyone.
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.
That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The ability to interpret and act on complex sets of data and drive to operational outcomes
Excellent organisational skills and strong attention to detail along with experience of using Excel
Day to day operational management of end-to-end service to 2 nd Life products for Mobile activities across Supply Chain to achieve set business targets including stock utilisation.
Supporting Supply Chain colleagues to ensure 2 nd Life products for Mobile stock optimisation compliance and reporting.
Managing efficient use of the company’s cash ensuring that robust invoice and stock reconciliation processes are in place and that any discrepancies are successfully investigated and closed with the relevant partners / business areas
Day to day tasks and processes to support critical data analysis to form strategic decision making in operational, governance and reconciliation to ensure customer satisfaction and quality is at the heart of every decision made.
Management of change including identifying and delivering on continuous improvement opportunities to policies, processes, tools and customer experience related to 2 nd Life products for Mobile
These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. We encourage all interested applicants to apply as soon as possible. All roles require a criminal record check and some roles need a financial probity check.

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