Customer Training Support Advisor

22 hours ago

BurtononTrent Staffordshire, United Kingdom Marshalls plc Full time

Customer Service Advisor
Monday - Friday – 37.5 Hours per week
Starting Salary - £23,914 (rising annually & with development)


At Marley, we're not just industry leaders - we're at the forefront of innovation, constantly pushing the boundaries of technology and investing in our people’s growth. We're part of Marshalls plc - the UK’s leading manufacturer of hard landscaping, building and roofing products. We have an exciting new opportunity for a  Customer Service Advisor to join our passionate team at our  Burton on Trent  Site. This is a full-time, office-based role (five days per week).


Building strong customer relationships and ensuring complete customer satisfaction

Managing your customer caseload and working closely with our sales team to provide a seamless service
Resolving customer queries by email and telephone quickly and efficiently, delivering a positive experience every time
Championing new ideas and driving continuous improvement in our service

You'll be a natural communicator with a talent for problem-solving. Most importantly, you'll be passionate about providing outstanding customer service.


This is an office-based role in our busy contact centre. Excellent verbal and written communication skills are essential, as you'll be assisting customers by phone and email.


Excellent telephone manner and experience in a customer service role

A real passion for providing an excellent customer experience
Great IT skills (Microsoft Office suite, SAP experience would be advantageous)
A real passion for providing an excellent customer experience

26 Holidays + bank holidays
~ Free onsite parking
~ Company Pension up to 15%
~ Development opportunities
~ Cycle-to-work scheme
~ Employee Discount programme
~ Refer a friend scheme
~ Employee Assistance programme – Financial, Physical and Mental Wellbeing support
~ Share Scheme
~ HealthCare Cash plan


Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.


Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. To find out more about Marshalls visit our website: 


To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself

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