Counter Business Manager
3 weeks ago
Counter Business Manager, Fenwick Kingston
Permanent, Full Time
About The Charlotte Tilbury Brand
Charlotte Tilbury understands the power of beauty like no-one else. With over 25 years at the forefront of the makeup industry working with the world's A-list models, celebrities and designers, Charlotte has poured her best-kept secrets into an edited but ‘all you need' skincare, make-up and fragrance collection. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process
You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. You are flexible and a strong communicator that has the capability of guiding and supporting the team. You pride yourself on creating and driving magical customer experience by building genuine emotional connections.
Weekly and Monthly productivity reporting to the Field Sales Manager
Driving sales success through motivation of the team to hit daily and monthly KPI targets
Leading a #1 team through daily briefs, performance 121 meetings, tilbury theatre eventing and general line management
Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Field Sales Manager on stock lines
People planning; ongoing talent management and succession planning of the team.
Acts with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary
Owning the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
Identify the training needs of the team in collaboration with the Field Training Manager and provide feedback about advancement in opportunity areas
Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success
Naturally creative, seeking innovative ways to over perform and deliver
and taking risks to reach for ‘wow' results
Strong emotional intelligence and engaging personable skills that can be adapted to suit
This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Structured career development - our team of industry experts are here to support and work with you to explore your learning potential and career goals
You receive exclusive launches of our incredible products before anyone else - not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate
Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain ‘money can't buy' discounts on anything from gym memberships to cinema tickets
Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more
By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
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