Microsoft Csm

2 weeks ago

United Kingdom The Jefferson Group Full time €48,000 - €50,000

Are you a Customer Advocacy / Evidence Manager with experience working across tech, financial or professional services with a talent for crafting compelling customer stories and delivering them through high-impact formats?
If you are passionate about people, and excel and are pro-active in speaking with customers, asking the right questions drawing out details of customer wins or customer successes based on their experience or speaking with attendees/customers who attend specialist events in order to create customer story case studies and content, this is for you

In this role, you will collaborate with diverse marketing teams – both within the marcom agency itself and their key client’s dynamic environment ensuring that their customer voices echo powerfully across digital channels.

This role is LONDON based – 1 day a week alternating onsite at the client and at the marcom agency/WFH split.

In this role, you'll be involved in client interactions, collaboration with senior leadership, and direct engagement with customers for story discovery, content creation, and final approval to transform buyer insights into relevant and impactful marketing material, ensuring a harmonious blend of insights, content, and demand.

Collaborate with multi-disciplinary teams within both the client environment and marcom agency to ensure the customer's voice resonates across digital channels.
Engage directly with senior leadership and customers for story discovery, content creation, and final content approval.
Work with digital channel owners to plan and execute amplification plans for customer stories.
Translate technical or business language into clear strategies supported by concise content.
Use data to refine best practices and enhance the quality of customer stories.

2 – 4 years’ experience working in customer evidence/customer advocacy.
~ Experience working with large international corporate brands.
~ EMEA wide or international marketing experience.
~ Strong financial management skills in relation to client budgets and resource management.
~ A desire to use data in devising campaigns and delivering relevant outcomes.
~ The ability to bring fresh ideas to the client to grow their accounts/develop new opportunities.
~ Experience in juggling diverse teams and multiple projects with an energetic and enthusiastic approach.

If you have experience in a similar role, working client side on any major tech brands then, please do get in touch with me, Ivy Farrell, by selecting the apply button below and attaching your latest CV.

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