2nd Line Support Engineer

4 weeks ago

Salisbury Wiltshire, United Kingdom Sopra Steria Full time
2nd Line Engineers, have you considered a career in Defence? This is an area that can offer you variety, strong team work, an environment that is challenging and refreshing and opportunities to climb that career ladder If you have 1st Line experience and are stuck waiting for an opportunity to move on, then come here We will appreciate you. We can offer great career progression opportunities and benefits which you can flex to meet your needs and training and development opportunities. Office based in Salisbury You do need to be eligible for SC and DV Clearance. What you'll be doing: First-line and Second-line software and hardware support (PC’s, laptops, peripherals, printers) Build, configure and troubleshoot desktop and laptop systems Incident requests, internal works orders and other queries assigned via the Service Management tool Resolve daily issues Install, configure and maintain network printers Installing and supporting remote access connections Installation of encryption software Alignment to processes for collection, asserting, cleansing and disposal of redundant hardware assets What you’ll bring: Windows 7,10 and Microsoft applications, Office 2013/2016, SharePoint 2019, Outlook 2013/2016 Understanding of Thin Client environments Knowledge of Citrix and VMWare LAN/WAN technologies, systems management and monitoring tools Experience in a customer environment It would be great if you had: DV clearance Knowledge of Sys Track ITIL4 Foundation If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you Employment Type: Full-time PermanentLocation: Salisbury (on-site)Security Clearance Level: Eligible for SC and DV ClearanceInternal Recruiter: Jane Salary: £32,000

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged

environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for

the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

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