Technician Service Desk Administrator
3 weeks ago
Knowledge is power, and data brings knowledge. At Simpson Associates data is in our DNA; Our data and performance management solutions enable us to help organisations understand and resolve some of the most complex and shared challenges.
As a Microsoft Solutions Partner with Designations in Data & AI with an Advanced Specialisation in Analytics on Azure, Infrastructure and Digital & App Innovation we know what we’re talking about IBM Gold partner, specialising in Cognos Analytics, and Planning Analytics (TM1). This ecosystem of technology vendor relationships equips us with deeper expertise, enabling us to deliver the best solutions.
You will provide first-line technical support to our internal employees and contractors. You will be providing both remote and in-person support with IT equipment and associated software, you’ll be the primary contact for ‘all things’ IT, so excellent stakeholder management experience is required.
Career Growth
As an IT Support Technician, you will gain a comprehensive understanding of our IT infrastructure, systems, and processes. This foundational knowledge, coupled with on-the-job training and mentorship, will equip you with the skills necessary to progress within our IT department.
We offer a clear and achievable career path to progress to take control of more and more of the IT systems. You will have the opportunity to manage and optimise our IT systems, ensuring the smooth and efficient operation of our organisation.
Setting up and deploying IT equipment for new users
Managing users' permissions in Microsoft Azure
Responding to software or hardware queries via email, IM or phone, ensuring a positive interaction with employees
Support in the undertaking of specific projects as instructed by the IT Team
Previous experience in a Technical/1st Line Support role is an advantage but not essential
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