Training Executive, Customer Service
5 days ago
As a Partnership Executive, you’ll support the growth and management of our partner network by helping to identify new opportunities and build strong, lasting relationships with key brands. This role is ideal for someone early in their career who’s commercially minded and eager to develop hands-on experience in new business, partner development, and digital campaign delivery.
Support the identification and qualification of new partnership opportunities through research, proactive outreach, and tracking of inbound interest, following up on leads to ensure smooth and timely partner conversion.
~ Assist in the onboarding of new partners by coordinating offer setup, gathering required assets, and ensuring smooth internal handover with content and product teams.
~ Help build and maintain strong working relationships with existing partners, providing day-to-day support and ensuring their offers remain accurate, engaging, and effective.
~ Contribute to the development of exclusive offers and member promotions by working closely with the Partnerships Manager and Marketing team.
~ Monitor partner performance, gather insights, and assist with the preparation of reports to evaluate effectiveness and highlight areas for optimisation. Collaborate with internal teams including Marketing, Product, and Customer Support to support the successful delivery and promotion of partner campaigns.
~ Stay informed on competitor activity, market trends, and consumer behaviour to help shape outreach efforts and enhance partner targeting.
~ Provide support during seasonal campaigns and key promotional periods, ensuring timely partner communication and campaign execution.
1–2 years’ experience in a commercial, partnerships, marketing, or account support role (or relevant internship/placement experience).
~ with data, copy, and partner assets.
~ Good working knowledge of Microsoft Office (Excel, Word, PowerPoint).
~ Comfortable using digital tools and systems (experience with CMS or CRM software is a plus).
~ An interest in digital platforms, e-commerce, hospitality, or membership-based businesses is desirable.
A fantastic opportunity to grow within a fast-paced digital business
Hybrid working with flexible arrangements
Competitive salary and benefits
Career development and training opportunities
The chance to work with some of the UK’s best-loved brands and attractions
If you're enthusiastic, detail-focused, and eager to build a career in partnerships or digital business, we'd love to hear from you.
About Digital Rewards Group
DRG is the UK’s leading digital rewards and consumer incentive agency, owning brands including Kids Pass, Digital Perks, Popcorn Pass and more. All powered by our own digital platforms, our 40 strong work-force are housed in a modern, open-plan office in Altrincham town centre, just outside Manchester.
To support our ambitious growth, we are looking for a highly organised, motivated and ambitious individual who can bring fresh and innovative thinking to DRG, and play a part in driving the group forward on its truly exciting journey. We invest in the development of our staff to help everyone achieve their full potential and are supportive and motivating across all departments of the business. We’re a fast-growing business that leverages strong partnerships to create compelling digital propositions for clients including Marks & Spencer, Barclays, Mars, Vodafone, The Daily Mail and Iceland.
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