Marketing & Customer Service Assistant

1 month ago


United Kingdom The Spectator Full time

An exciting opportunity for a bright and confident Marketing & Customer Service Assistant has arisen at The Spectator . Based in our lovely offices overlooking St James’s Park, you will be part of our close-knit marketing team. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks.

This is a fantastic and varied role which would equally suit a recent graduate or school leaver, or someone with a proven experience in an office-based environment.

You will work across both The Spectator and its sister publications’ The Spectator Australia and Apollo magazine, and be responsible for a variety of customer service and admin related tasks including:

Customer service:

  • Act as a point of contact for our outsourced customer service agency.
  • Assist with customer service escalations coming into the office.
  • Carry out weekly and ad hoc reporting on customer service and other subscription reporting.
  • Handle customer related enquiries coming through over social media.

Subscription marketing:

  • Assist with the setup of new offers and campaigns.
  • Manage the internal promotions schedule, as well as execution of certain marketing elements.
  • Help with the organisation of selected events.
  • Assist with 3rd party marketing activity on ad hoc basis.

The Spectator shop:

  • Monitor stock levels at our fulfilment warehouse and flag shortages/issues.
  • Ensure dispatch of magazines and products runs smoothly.
  • Help to source new gifts/shop items when needed.

General office admin:

  • Assist with setting up marketing promotions.
  • Ad hoc subs/marketing related tasks.
  • General office admin where needed.

Key Skills and Knowledge:

  • Outstanding written and verbal communication skills.
  • Ability to work to strict deadlines.
  • Capable of managing and prioritising workload.
  • Ability to work and thrive in a multi tasked and fast paced environment, both on your own and as part of a team.
  • Analytical and methodical approach to work with high level of attention to detail and numeracy; a passion for excellence.
  • A keen interest in politics and current affairs would be an advantage.
  • Excellent skills in Word, Excel and PowerPoint.

Please note that this is an office-based role and requires the successful applicant to be present in the office 5 days a week.

To apply:

Please email a current CV to careers@spectator.co.uk , together with some thoughts on what you could bring to the role. Please also include your salary expectations and, if applicable, your notice period.

The deadline for applications is Monday 13th May 2024, and if you haven’t heard from us by Monday 20th May 2024, please assume that on this occasion you haven’t been selected for an interview.



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