Housing Maintenance Senior Operations Manager
4 weeks ago
Senior Operations Manager - Social Housing Repairs & Maintenance West Midlands
We are working with a leading Social Housing contractor to recruit an experienced and proven Senior Operations Manager to join their team in the West Midlands.
You will be responsible for overseeing teams delivering reactive maintenance and voids contracts for housing associations, ALMOs, and local councils, ensuring teams achieve targets relating to KPI’s and SLA’s, Health & Safety, and first-time fix.
We are looking for a competent Operations Lead with solid experience working on social housing maintenance contracts with P&L responsibility. You will be an effective leader with the ability to develop a highly talented and motivated team, whilst building strong relationships with internal and external stakeholders.
Recruit and lead a management team delivering reactive maintenance contracts ensuring delivery teams and contractors achieve high quality, value for money service.
Ensure delivery teams are compliant and works are delivered on time, within budget, and meet agreed key performance indicator targets.
Ensure the delivery team effectively delivers work through a comprehensive quality assurance system including contract administration and proactive budget monitoring
Business technical lead including consulting with business development and bids teams, client competitive dialogue, and bid presentations
Understanding of strategic and operational processes within social housing property services contract
Strong management skills and the ability to motivate a team at all levels
Ability to be innovative and creative to resolve complex issues
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