Senior Service Delivery Manager
3 weeks ago
Job Title: Service Delivery Manager Location: Remote (UK)
Job Type: Full-time
About Us: We are a small but dynamic financial services business. We are seeking a skilled Service Delivery Manager to oversee our third-party vendor relationships and ensure seamless service delivery for our finance team and CRM/ERP systems.
Vendor Management: Manage relationships with third-party vendors, ensuring they meet contractual obligations and service level agreements (SLAs).
Service Delivery: Oversee the delivery of IT services, ensuring they align with business needs and ITIL V4 best practices.
Performance Monitoring: Monitor and report on vendor performance, addressing any issues or discrepancies promptly.
Identify opportunities for service improvement and implement changes to enhance efficiency and effectiveness.
Risk Management: Identify and mitigate risks associated with third-party services.
Maintain comprehensive documentation of vendor agreements, performance metrics, and service delivery processes.
ITIL V4 Certification: Essential for understanding and implementing IT service management best practices.
Experience: Minimum of 3-5 years in a similar role, with a strong background in vendor management and service delivery.
Technical Knowledge: Familiarity with ERP systems and finance-related IT services.
Remote Work: Ability to work independently and manage time effectively in a remote work environment.
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