Customer Service
4 days ago
Zachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager.
Working close with Demand Planning, Finance and Logistics this role is key in maintaining long standing relationships whilst also ensuring new clients have the best possible experience to become repeat customers.
The scope of responsibilities is wide ranging from the customer interface at the point of entry and to organizational, structural, processes and systems management.
Bring improvement through organizing responsibilities, development, training, support and process improvements
Review escalations from external customers to the customer service team and recommend improvements.
Assist the Local Operations Manager in fostering productive work environments.
turnaround time for quotes and order processing, telephone response times, maintenance of the order book, etc.).
Oversee regional teams of Key Account Specialists and Co-ordinators to ensure the orderbook is managed efficiently. Be a go to support for all team members.
Report OTIF-KPIs and drive lead improvement projects
Create visibility of product availability status to Sales, Marketing, and other internal stakeholders relevant to local market
Own and improve the team succession pipeline and employee development.
An understanding of dealing with change and transformation
Experience of working with Salesforce systems
This is a brilliant opportunity to join a growing business, who still have a family feel and an unbelievable head office culture
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Customer Service
6 months ago
Manchester, United Kingdom The Pilot Group Full time**The Pilot Group - Customer Service** ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements...
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Customer Service
6 months ago
Manchester, United Kingdom The Pilot Group Full time**The Pilot Group -Customer Service** ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements...
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Customer Service
6 months ago
Manchester, United Kingdom The Best Connection Employment Group Full time**Title: Customer Service / Administration Assistant** The Best Connection Group - Manchester are currently recruiting a Customer Services Assistant to work at our client based in Manchester, Trafford park. **Hours** - Monday to Friday - 8.00am-17.30pm - 1-hour lunch break **Rate** - £10.87 **Primary purpose of role** - Handling inbound B2B calls...
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Customer Service
20 hours ago
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Customer Service
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2 days ago
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2 weeks ago
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