Customer Service

4 days ago


Manchester, United Kingdom Zachary Daniels Full time

Zachary Daniels are delighted to be partnered with growing international brand in the recruitment of a Customer Service & Operations Manager.
Working close with Demand Planning, Finance and Logistics this role is key in maintaining long standing relationships whilst also ensuring new clients have the best possible experience to become repeat customers.
The scope of responsibilities is wide ranging from the customer interface at the point of entry and to organizational, structural, processes and systems management.
Bring improvement through organizing responsibilities, development, training, support and process improvements
Review escalations from external customers to the customer service team and recommend improvements.
Assist the Local Operations Manager in fostering productive work environments.
turnaround time for quotes and order processing, telephone response times, maintenance of the order book, etc.).
Oversee regional teams of Key Account Specialists and Co-ordinators to ensure the orderbook is managed efficiently. Be a go to support for all team members.
Report OTIF-KPIs and drive lead improvement projects
Create visibility of product availability status to Sales, Marketing, and other internal stakeholders relevant to local market
Own and improve the team succession pipeline and employee development.
An understanding of dealing with change and transformation
Experience of working with Salesforce systems
This is a brilliant opportunity to join a growing business, who still have a family feel and an unbelievable head office culture



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