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First Line Support

2 months ago


United Kingdom Davies Talent Solutions Full time

Role:

First Line Support Engineer

Location:

Fully Remote

Contract:

3 Months - Outside IR35

Responsibilities:

  • Troubleshooting and resolving hardware and software issues.
  • Managing incidents efficiently, providing timely updates and communications.
  • Collaborating with third-party vendors to address and escalate issues.
  • Adhering to service management best practices and utilizing knowledge base resources.

Essential skills and experience:

  • Proven experience in first or second-line support for Microsoft Windows (10) environments.
  • Familiarity with Active Directory and basic networking principles (LAN/WAN, TCP/IP).
  • Proficiency in laptop setup and configuration.
  • Strong teamwork, problem-solving, and customer service skills.

Desired skills and qualifications:

  • Experience with Microsoft 365 administration (Office, Teams, SharePoint, OneDrive).
  • Knowledge of Microsoft Exchange Online and Intune/Endpoint management.
  • IT certifications (ITIL Foundation, Microsoft MCP, CCNA, CompTIA).
  • Experience working in regulated industries.
  • Previous Contracting experience (Preferred)

Interested in this role? Please send your most recent resume, and we'll be in touch if your skills and experience are a good fit.