Rooms Division Manager

2 weeks ago

Ascot Berkshire, United Kingdom Blue Arrow - Lewisham Full time

Drawing Room Manager - Ascot - 40k - Full Time - Perm -
Be responsible for the smooth running of all services
? Develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximise business potential
? Act as an ambassador of the Hotel with guests, colleagues and suppliers
Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards. To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests. To manage, monitor & continually improve service & operational systems to enable seamless guest to relations & comply with Hotel guidelines. Manage shift coverage, work load & resource distribution within & across teams
? Monitor & evaluate team performance & conduct PDPs for team supervisors
? Interviewing, hiring, induction & succession planning of staff
? Manage departmental budget, P&L, Payroll
? Work closely with the Director, Food & Beverage to achieve efficient staffing levels and manage the desired levels of performance.
? Provide consistently outstanding service to guests
? Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; Develop, deploy & monitor professional guest service systems e.g.: Reservation system; Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards
? Review & update menus to reflect Hotel status, industry trends & guest needs
? Contribute to the preparation & implementation of F&B marketing plan
Hotel School diploma or equivalent
? Previous luxury/5 star hotel experience
? Excellent knowledge of food and wine
? Experience of complaint handling/problem solving
? Training skills
? Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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