Remote Technical Account Manager
1 month ago
My client is looking for a Technical Account Manager to join their expanding team. They are a leading provider of innovative IT solutions, committed to delivering exceptional service and support to enterprise clients worldwide. As they continue to expand their global footprint, they are seeking a dynamic and experienced Technical Account Manager to join the team.
Over 10 years of cumulative experience in roles such as Technical Account Manager, IT Systems Administrator, and Technical Consultant.
Demonstrated track record of at least 2 years as a Technical Account Manager, providing exemplary support to enterprise clients, ideally within an IT managed service provider environment.
Exposure and proficiency in IT Service Management (ITSM), Service Integration and Management (SIAM), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and managing ITSM applications such as ServiceNow and BMC Remedy.
Hands-on expertise in managing IT infrastructure service delivery both regionally and globally, ideally within an IT service provider setting.
Comprehensive knowledge of diverse IT infrastructure hardware and software technologies, including:
Network technologies (LAN/WAN, AP, Routers, Switches)
Server infrastructure (Server Racks, Windows Server, Active Directory, MS Exchange, O365)
Endpoint management and security (MS Intune, advanced MDM/MAM)
Patch management and compliance for servers and end-user devices
Operations support for data centers (On-premises, public cloud, hybrid cloud)
Working alongside an existing team of Technical Account Manager's across a variety of different industries
You will provide support to teams that are in need of your expertise and ensure that the right solutions are in place that satisfy the customer requirements
Identify any issues that may arise and impact service delivery
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