Global Technical Support

1 month ago

Belfast, United Kingdom corvus Full time

Our Technology Global client with offices in **Belfast **have a role available for **Global Technical Support Engineer (Optical Networks)**. You will provide system level post-sales support for their customer base (some which are the biggest companies worldwide) Our client is committed to their people-first philosophy. They offer an extremely competitive salary, remote/hybrid working and 1st class benefits package and perks

**Some of the things you will do**:
Testing, troubleshooting and remote technical support for products. You may also be involved in on-site day to day interactions with the customer concerning all aspects of network planning, deployment and technical network issues and design.
- You will provide remote technical support (via telephone or on line) for identified products 24 x 7, as well as on-site support to customers when required.
- You will use debug tools as well as lab research to aid in the resolution of the customer’s technical problems, recovering information vital to call out the incident/issue to senior engineers, including Engineering/Design, Product/Project Management, Documentation, Supply Chain or Training.
- You will partner with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide customer feedback.
- You will create, review, validate and publish required MOP/ISB/FSB documents, and add inputs to the knowledgebase (KCS).

**You will need to have**:

- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university or three to five years related experience or equivalent combination of education and experience
- Basic knowledge of the operation of fiber optic transport and/or switching equipment.
- Experience in a technical support role
- Proven problem solving experience and expertise
- Problem solving experience with SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities
- Basic knowledge of OTN and related technology
- Ability to analyze, trouble-shoot and resolve problems
- Experienced with various types of test equipment for optical and protocol testing.
- Experience with system level trouble shooting on fiber optic telecommunications transport and switching equipment.
- Basic knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet protocols and a general understanding of other Switching/transport concepts are required.
- Mid-level expertise in data communications, UNIX SUN/Oracle as well as experience working in an IP network
- Ability to deal with stressful situations with colleagues and customers
- Must have the ability to communicate effectively in **English **language both verbal and written

**You will receive**:
Excellent salary package to include a 10% bonus

Fantastic benefits package

Remote/Hybrid working

Full training and support from Management

Mon-Fri

**Salary**: £25,000.00-£45,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Belfast

  • Associate, Global Technical Support

    1 month ago

    Belfast, United Kingdom Ciena Full time

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Manager, Technical Support

    2 days ago

    Belfast, United Kingdom Rapid7 Full time

    In this role within our support organisation, you will lead a team of Technical Support Engineers to deliver an industry-leading support experience. Based in our Belfast Hub, you will be a pivotal member of a highly skilled and motivated team that thrives on collaboration. You will refine and execute key team objectives while actively fostering customer...

  • Manager, Technical Support

    2 days ago

    Belfast, United Kingdom Rapid7 Full time

    In this role within our support organisation, you will lead a team of Technical Support Engineers to deliver an industry-leading support experience. Based in our Belfast Hub, you will be a pivotal member of a highly skilled and motivated team that thrives on collaboration. You will refine and execute key team objectives while actively fostering customer...

  • Manager, Technical Support

    2 days ago

    Belfast, United Kingdom Rapid7 Full time

    In this role within our support organisation, you will lead a team of Technical Support Engineers to deliver an industry-leading support experience. Based in our Belfast Hub, you will be a pivotal member of a highly skilled and motivated team that thrives on collaboration. You will refine and execute key team objectives while actively fostering customer...

  • Technical Support Engineer

    6 days ago

    Belfast, United Kingdom Experis Full time

    Job Description 2nd Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent Salary Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. The successful candidate will be responsible for the strategy, design, and implementation of the...

  • Global Support Officer

    4 weeks ago

    Belfast, United Kingdom Queen's University Belfast Full time

    **Job details**: **Job reference** 24/111782 **Date posted** 07/04/2024 **Application closing date** 22/04/2024 **Salary** £37,841 - £45,148 per annum **Job category/type** Professional Support **Attachments** - Blank**Global Support Officer**: **Job description** - The Faculty of Arts, Humanities and Social Sciences at Queen’s University...

  • Technical Support Engineer

    4 weeks ago

    Belfast, United Kingdom Energy Jobline ZR Full time

    Job Description Technical Support Engineer – Belfast We are on the lookout for a Technical Support Engineer to join a Global Tech Organisations in their Customer Success Team to work alongside their Technical Experts to support clients and offer an amazing experience. Technical experience is focused around Sharepoint , Teams or O365. This teams...

  • Technical Support Engineer

    6 days ago

    Belfast, United Kingdom ScaleX™ Talent Solutions Full time

    We are proud to be partnering withLava Group , based in Belfast, who are looking to recruit an experiencedTechnical Support Engineer.Check out their WHY and more about this exciting opportunity.Our Purpose:At our core, we are dedicated to putting people at the forefront of technology. Our vision is bold: to transform the lives of 100 million individuals by...

  • Technical Support Engineer

    2 weeks ago

    Belfast, United Kingdom ScaleX™ Talent Solutions Full time

    We are proud to be partnering with Lava Group , based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity. Our Purpose: At our core, we are dedicated to putting people at the forefront of technology. Our vision is bold: to transform the lives of 100 million...

  • Technical Support Engineer

    1 week ago

    Belfast, United Kingdom ScaleX™ Talent Solutions Full time

    We are proud to be partnering with Lava Group, based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity.Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.Our Purpose: At our core, we are...

  • Technical Support Engineer

    7 days ago

    Belfast, United Kingdom ScaleX™ Talent Solutions Full time

    We are proud to be partnering with Lava Group, based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity.If you want to know about the requirements for this role, read on for all the relevant information.Our Purpose: At our core, we are dedicated to putting people at...

  • Technical Support Engineer

    7 days ago

    Belfast, United Kingdom ScaleX™ Talent Solutions Full time

    Job Description We are proud to be partnering with Lava Group , based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity. Our Purpose: At our core, we are dedicated to putting people at the forefront of technology. Our vision is bold: to transform the lives of...

  • Technical Support Engineer

    1 week ago

    Belfast, United Kingdom ScaleX™ Talent Solutions Full time

    We are proud to be partnering with Lava Group, based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity.If you want to know about the requirements for this role, read on for all the relevant information.Our Purpose: At our core, we are dedicated to putting people at...

  • Technical Support Engineer

    1 week ago

    Belfast, United Kingdom ScaleX™ Talent Solutions Full time

    We are proud to be partnering with Lava Group, based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity.Our Purpose: At our core, we are dedicated to putting people at the forefront of technology. Our vision is bold: to transform the lives of 100 million individuals...

  • Technical Support Engineer

    1 week ago

    Belfast, United Kingdom ScaleX™ Talent Solutions Full time

    We are proud to be partnering with Lava Group, based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity.Our Purpose: At our core, we are dedicated to putting people at the forefront of technology. Our vision is bold: to transform the lives of 100 million individuals...

  • Technical Support Engineer

    6 days ago

    Belfast, United Kingdom ScaleX™ Talent Solutions Full time

    We are proud to be partnering with Lava Group , based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity. Our Purpose: At our core, we are dedicated to putting people at the forefront of technology. Our vision is bold: to transform the lives of 100 million...

  • Technical Support Engineer

    1 week ago

    Belfast, United Kingdom ScaleX™ Talent Solutions Full time

    We are proud to be partnering with Lava Group, based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity.Our Purpose: At our core, we are dedicated to putting people at the forefront of technology. Our vision is bold: to transform the lives of 100 million individuals...

  • Technical L2 Application Support

    1 day ago

    Belfast, United Kingdom Citi Full time

    **Overview of Citi**: Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...

  • Technical Support Specialist

    5 days ago

    Belfast, United Kingdom Apex Clearing Full time

    Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and WeBull, and more than 20 million of our...

  • Technical Support Specialist

    5 days ago

    Belfast, United Kingdom Peak6 Full time

    Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and WeBull, and more than 20 million of our...