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IT Training Administrator

2 months ago

Somerset, United Kingdom Talent Full time €623

12 Month contract within a public sector organisation
~ Hybrid working – Somerset base
~£Active SC Clearance Senior Systems Administrator Our public sector client is looking for a Senior Systems Administrator to provide technical advice and support on their technical systems. You will be responsible for managing the delivery of technical services by supporting the organisation’s infrastructure, server, systems, communications and services at a third line support level. Expert technical experience of wide variety of Server, Storage and Networking technologies at 3rd Line Support level.
~ Expert experience of Windows Servers, Virtualisation technologies, enterprise storage technologies and other Server and infrastructure technologies in a large enterprise environment.
~ Knowledge of IT security best practice
~ Experience of leadership and staff development in a technical/support team environment). Planning and organisational skills to effectively deliver requirements


Provide 3rd Line technical expertise support to other technical Operational teams and Project Teams as required.
# Use tools to investigate, diagnose and resolve complex and/or high risk problems to maintain service level agreement levels, referring to users, other staff, the Service Desk and suppliers as necessary. This also involves analysing persistent problems and providing long term pro-active fixes.
# Carry out complex configuration/installation and reconfiguration of server, storage and communications platforms for business as usual changes or projects as required.
# Recommend and implement standards for configurations, tools and products.
# standards, security orders, procedures, configuration information.
# Use management software and appropriate analysis equipment to collect platform and system statistics, model performance, and create reports including proposals for improvement. Where necessary also use this information along with details of current and expected technology change, system growth and business needs to provide complex capacity planning models for future planning and budgeting.

Dealing with customer complaints and escalating to the team manager and beyond as appropriate


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