Change Management

2 days ago

Waterside Lancashire, United Kingdom Hays Full time

About the role We’re seeking a Process Improvement & Change Management Lead for our airline client who will drive initiatives to optimize business processes while ensuring smooth adoption of changes across the organization. This role combines process analysis, workflow redesign, and change management to deliver measurable improvements in efficiency, quality, and stakeholder engagement. The ideal candidate is experienced in both process improvement methodologies and change management practices and can deliver results in a contract, project-focused environment.

Change Management Leadership:
Lead change initiatives by developing change management plans, stakeholder engagement strategies, and communication roadmaps.
Work closely with senior department heads, project managers, and senior executives to ensure buy-in and successful adoption of changes.
Facilitate workshops and training sessions to support change initiatives.

Process Analysis & Optimization:
Be responsible for documenting policies and processes, and developing comprehensive communication and training plans along with key supporting materials
Evaluate existing business processes to identify inefficiencies and areas for improvement.
Project Management:
Manage end-to-end process improvement projects, including planning, execution, and performance tracking.
Collaborate with cross-functional teams to align process changes with business objectives.

Data-Driven Decision Making:
~ Use data analysis to identify root causes of inefficiencies and measure the effectiveness of implemented changes


Communicate clearly and persuasively, translating complex authentication and technical concepts into language that all stakeholders can act on.
Evaluate existing legacy authentication implementations, identifying risks, dependencies, and improvement opportunities to align with the organisation’s authentication modernisation roadmap.
Recognise and balance competing priorities, guiding teams and stakeholders towards achieving strategic security and business outcomes.

Bachelor’s degree in Business Administration, Management, or any analytical field related degree.
Master’s degree or certifications (e.g., Minimum 10 years of experience in process analysis, improvement, or change management.
Familiarity with project management platforms (e.g., Strong analytical and data interpretation skills.

Excellent written and verbal communication skills in English
Knowledge of Spanish will be an advantage
This is contract which will end in September, 2026
A daily rate, in-scope IR35, of £500(PAYE) OR £600 (via a Hays Approved Umbrella Company).
This role provides a hybrid working (3 days a week) access in Waterside, London

Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process.
If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better.

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