Estates CAFM Change Delivery Lead

For jobs located in Wales, the ability to speak Welsh is desirable.The Department for Work and Pensions (DWP) is one of the government’s largest public service departments with a sizeable annual budget, serving over 20 million citizens.The estate spans 1.4 million square metres across 800+ sites and supports around 78,000 colleagues.Our vision includes DWP colleagues, supply chain, partners and, most fundamentally, the customers the Department exists to serve. They are the reason for our existence.We are responsible for the day-to-day operation of our vast Estate by managing a private sector supply chain that delivers essential services such as Security Guarding, Maintenance, Property and Leasehold Management, Construction, Cleaning and Facilities Management.DWP Estates is not just about maintaining buildings - it’s about transformation. Our strategic goals include:Transitioning to a smaller, more affordable, and adaptable estate to meet future needsInvesting in infrastructure through planned replacement worksEmbedding sustainability in line with Government Greening Commitments (GGCs)Delivering cost-effective services while maintaining high standardsCreating a professional, best-in-class working culture across the Government Property professionOur Estates strategy ambitions have been refreshed to take us through to 2030:OPTIMISE: Continue to transition to a more affordable and adaptable DWP estate that creates productive environmentsINVEST: Investment in an improved environment that better meets the needs of customers and colleagues and minimises service disruptionSUPPORT the drive for sustainability throughout DWPDELIVER: Expertly deliver improving, cost-effective services for DWPTHRIVE: Continue to develop a working culture for DWP Estates that is best in class across governmentThere is no better time to join the award winning DWP Estates team.Role context and teamThe Estates Data, Systems & Reporting (DSR) team’s mission is to serve as an agile enabler and assurer to DWP Estates in delivering its strategy through the whole data lifecycle for reliable, validated and assured data, systems and insight. This is in part achieved through delivery of the Estates Data & Systems Strategy, considering the DWP, DWP Digital and DWP Estate Strategies in its formulation.Role: CAFM Change Delivery Lead is responsible for leading and delivering change management activities for the CAFM functionality in the DSR team and Estates. This role serves as SME and owner for the CAFM Critical Data Set (CCDS) and CAFM workflows, ensuring robust governance, stakeholder engagement, and successful adoption of new processes and systems. The postholder will directly support the Head of CAFM Change & Assurance in delivering strategic transformation, assurance, and continuous improvement across DWP Estates.Core frameJob Family – Digital & DataCore Role – Senior Service Designer (Estates CAFM Change Delivery Lead)Level – ExpertKey accountabilitiesChange Management & GovernanceLead the delivery of change management activities within Estates for the CAFM, with a focus on Workflow and CCDS changes.Work with Data Governance Lead to manage the change control process for CCDS and CAFM workflows, ensuring compliance with governance and quality standards.As SME for CCDS and workflows, serve as translator between Estates functions, Integrator and Suppliers. Ensuring appropriate impact assessment for proposed changes and ultimately optimal deployment.Support the Head of CAFM Change & Assurance in developing and refining the CAFM strategy, delivery roadmap, and transformation initiatives.Track progress against key milestones, manage dependencies, and ensure timely delivery of CAFM changes and defect resolutions.Support oversight of Integrator’s Release Programme, including release strategy, planning, and defect resolution.Support risk management, compliance, and assurance of contractual Data & System delivery of suppliers and their partners.Workflow Ownership & OptimisationDesign, optimise, and maintain CAFM workflows with a focus on securing functional lead buy in, coaching functional SME’s on the understanding and operational criticality of workflows as well as driving the message for understanding workflows in each functional area.Ensure seamless integration of CCDS-driven workflows with existing Integrator CAFM and operational procedures.Support the Head of CAFM Change & Assurance in overseeing system and data compliance requirements, including assurance management plans and data security checks.Stakeholder Engagement & CoachingAct as a trusted advisor to business functional leads, securing commitment to change and delivering coaching to stakeholders at all levels.Communicate change clearly through tailored messaging and engagement plans.Facilitate collaboration across DWP Estates, DWP Digital, and wider stakeholders to ensure the CAFM strategy is defined and delivered.Assist the Head of CAFM Change & Assurance in chairing governance boards and escalation forums, e.g. System Change Board (SCB), Data Change Alignment Board (DCAB), Data Systems Reporting Working Group (DSRWG).Engage with senior stakeholders, suppliers, and integrators to ensure CAFM delivers value and meets organisational goals.Continuous Improvement & AssuranceChampion system assurance assessments, identify improvement opportunities, and sponsor initiatives to enhance CAFM capability and user experience.Support the Head of CAFM Change & Assurance in developing and implementing CAFM systems audit plans and remedial actions.Contribute to strategic planning for future state CAFM/E2030, ensuring alignment with Estates transformation and operating model.Leadership attributes and behavioursAt DWP, our leadership attributes and behaviours are aligned with the Civil Service Success Profiles to ensure we deliver high-quality public services. As a CAFM Change Delivery Lead in the DWP Estates Data & Systems Team, you will demonstrate the following leadership qualities:Leadership & Strategic ThinkingProvide clear direction and coordination across systems, data governance, and digital transformation initiatives.Support the Head of CAFM Change & Assurance in developing and delivering the CAFM future operating model & strategy.Take ownership of assuring workflow & business functional requirements, ensuring alignment with CAFM design and Estates operating model.Communicating & InfluencingEngage effectively with senior stakeholders, suppliers, and cross-functional teams.Communicate technical concepts in a way that is accessible to non-technical stakeholders.Ensure transparency by maintaining clear documentation of business needs, functional requirements, and change requests.Delivering at PaceProactively manage and coordinate multiple priorities, including WPS mobilisation and strategic projects.Ensure timely and effective delivery of CAFM workflow design including UAT, securing functional lead buy in and coaching/knowledge transfer to functional SMEs.Problem-Solving & Decision-MakingIdentify and address system and data integration challenges, proposing practical and effective solutions.Use data-driven insights to support evidence-based decision-making.Work collaboratively to resolve system integration and/or workflow issues and optimise operational efficiency.Working TogetherFoster a collaborative approach across DWP Digital, Estates, WPS, and business stakeholders.Align with DWP’s wider digital transformation strategy to enhance estate management capabilities.Build and maintain strong relationships with integrators, suppliers, and internal teams to drive system improvements.Changing & ImprovingChampion continuous improvement in CAFM system processes and digital collaboration.Identify opportunities for automation and innovation to enhance data management.Ensure alignment with DWP’s digital roadmap and wider government transformation objectives.By embedding these leadership attributes and behaviours, the CAFM Change Delivery Lead will play a critical role in driving digital innovation, data governance, and operational excellence across DWP Estates.Why Join Us?Be part of a dynamic and forward-thinking team driving digital transformation in DWP Estates.Play a key role in shaping the future of DWP Estates.Work in a supportive environment with opportunities for growth and development.Enjoy flexible working options and excellent civil service benefits. #J-18808-Ljbffr