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Senior Service Desk Analyst
1 month ago
Join Our Clients Team as a Senior Technical Support Coordinator
Location: Sale
Hours: Full time (37.5 hours per week) with flexible working hours. Weekend work on a rota basis to support our client's client base.
My client is a leading IT deployment specialist with a strong reputation for quality and innovation. We pride ourselves on our reliable service and the trust we build with our clients. Our team of experts, based in Cheshire and supported nationwide, is dedicated to minimizing disruption and downtime for businesses, delivering IT solutions with exceptional precision.
We are looking for a dedicated Technical Support Coordinator to join our team and work alongside the Technical Support Manager. In this role, you will configure, stage, and support IT solutions for installation at customer sites. Additionally, you will handle repairs of both hardware and software components returned from sites. Comprehensive training will be provided for our bespoke technical products.
This is a fully office-based role in Sale, requiring some manual lifting of heavy hardware. The standard work pattern is Monday-Friday, 9am to 5:30pm, with a holiday allowance of 25 days.
Configure and test various IT hardware, including tablets, laptops, customer order displays, kiosks, tills, switches, routers, and servers.
Manage personal tasks and perform quality control checks.
Maintain high-quality standards while managing multiple client solutions.
Occasionally perform on-site installations and configurations of EPOS equipment.
Minimum of 5+ years in the IT (or EPOS) sector with extensive experience in networking, hardware, and software deployments.
Proficiency in configuring networks, servers, switches, and computer hardware.
Experience with Virtual Machines/VMware, including Microsoft Hyper-V.
Strong knowledge of Microsoft Operating systems (Windows Desktop and Server) and Microsoft Office applications.
Experience in system deployment using documented procedures.
Experience with self-service kiosks or similar digital solutions.
Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.
