Complaints Manager

3 weeks ago


Plymouth Devon, United Kingdom LanceSoft, Inc. Full time

Title: Safety Regulatory Reporting and Global Complaints Analyst

Location: Plymouth, MN 55442

Duration: 06 Months Contract with Possible Extension

Description:

  • This role will be onsite for the first few weeks for training. From there, it will largely be remote, but may need to come onsite time to time as the business needs.
  • The temporary position is responsible for managing device complaints and adverse events globally.
  • This may include: complaint initial triage, submitting regulatory reports in accordance with applicable regulations, referring potential safety cases to applicable department, providing updates to reports, reviewing for closure/reopening as needed, and assuring timely processing of complaints.

Qualifications:

  • Must be at least 18 years of age.
  • High School Diploma required.
  • Bachelors Degree in Engineering, Medical Sciences, or other related scientific field required.
  • 2+ years experience in a health care environment, and/or within a quality/compliance/regulatory organization in an FDA regulated business preferred.
  • US FDA Medical Device Reporting and experience with Trackwise Digital preferred.

Work Environment:

  • This is largely a sedentary role.
  • This job operates in a professional office environment and routinely uses standard office equipment.

Essential Duties & Responsibilities:

  • Responsible for evaluating complaints from patient safety perspective and completing regulatory reporting decisions per reporting requirements globally.
  • Responsible for creating and submitting regulatory reports to the FDA.
  • Works independently and is accountable for completing task as assigned.
  • Works well in a team to accomplish team goals.

Knowledge & Skills:

  • Experience with or knowledge of medical terminology and how medical/pharmaceutical products are typically used in a clinical setting.
  • Basic computer and software skills.
  • Must be able to communicate effectively with internal and external customers.
  • Demonstrate ability to collect, analyze and interpret complaint and adverse event information.

  • Complaints Manager

    3 weeks ago


    Plymouth, United Kingdom LanceSoft, Inc. Full time

    Title: Safety Regulatory Reporting and Global Complaints AnalystLocation: Plymouth, MN 55442Duration: 06 Months Contract with Possible ExtensionDescription:This role will be onsite for the first few weeks for training. From there, it will largely be remote, but may need to come onsite time to time as the business needs.The temporary position is responsible...

  • Complaints Manager

    2 weeks ago


    Plymouth, United Kingdom LanceSoft, Inc. Full time

    Job DescriptionTitle: Safety Regulatory Reporting and Global Complaints AnalystLocation: Plymouth, MN 55442Duration: 06 Months Contract with Possible ExtensionDescription:This role will be onsite for the first few weeks for training. From there, it will largely be remote, but may need to come onsite time to time as the business needs.The temporary position...

  • Complaints Manager

    3 weeks ago


    Greater Plymouth Area, United Kingdom LanceSoft, Inc. Full time

    Title: Safety Regulatory Reporting and Global Complaints Analyst Location: Plymouth, MN 55442 Duration: 06 Months Contract with Possible Extension Description: This role will be onsite for the first few weeks for training. From there, it will largely be remote, but may need to come onsite time to time as the business needs. The temporary position is...

  • Complaints Manager

    3 weeks ago


    Greater Plymouth Area, United Kingdom LanceSoft, Inc. Full time

    Title: Safety Regulatory Reporting and Global Complaints AnalystLocation: Plymouth, MN 55442Duration: 06 Months Contract with Possible ExtensionDescription:This role will be onsite for the first few weeks for training. From there, it will largely be remote, but may need to come onsite time to time as the business needs.The temporary position is responsible...

  • Complaints Manager

    2 weeks ago


    Greater Plymouth Area, United Kingdom LanceSoft, Inc. Full time

    Title: Safety Regulatory Reporting and Global Complaints AnalystLocation: Plymouth, MN 55442Duration: 06 Months Contract with Possible ExtensionDescription:This role will be onsite for the first few weeks for training. From there, it will largely be remote, but may need to come onsite time to time as the business needs.The temporary position is responsible...


  • Exeter, Devon, United Kingdom LiveWest Full time

    About The Role Are you passionate about improving our complaint handling for our customers? If so, we want to hear from you. As Senior Service Improvement Advocate you will provide leadership, performance, and development of services to improve our complaint handling and complaint learning. You will be responsible for and provide management, support and...


  • Plymouth, Devon, United Kingdom Cineworld Cinemas Ltd Full time

    Cash Handling (Including Reconciliation) Food Handling and Stock Control g IT Systems,Till Operations, Telephones) Key holding and deputising for the cinema management Addressing and Resolving Complaints Induction and Training of TeamMembers Monitoring Compliance and Maintaining Standards Not only may you be able to see films before...


  • Plymouth, Devon, United Kingdom Acorn by Synergie Full time

    Are you looking for an exciting new opportunity in retail management? We are currently seeking an Assistant Store Manager to join our client's team at their store in Plymouth. As the Assistant Store Manager, you will play a vital role in assisting the Store Manager with the day-to-day running of the store. You will work closely with the Store Manager to...


  • Plymouth, Devon, United Kingdom Acorn by Synergie Full time

    Are you looking for an exciting new opportunity in retail management? We have the perfect role for you! We are currently seeking an Assistant Store Manager to join our client's team at their store in Plymouth. 33,600 per annum 5 days over 745 hours per week As the Assistant Store Manager, you will play a vital role in assisting the Store Manager with...

  • Care Manager

    5 days ago


    Plymouth, Devon, United Kingdom Nurse Plus Full time

    Care Coordinator Permanent Full Time 26,000 + Profit Share Bonus Scheme This is an exciting opportunity to join our friendly and fast-paced homecare team covering the Plymouth area. We have a large homecare office based in Plymouth that covers Plympton, Plymstock and Saltash and this role would be part of the team responsible for overseeing the Plymouth...

  • Care Manager

    5 days ago


    Plymouth, Devon, United Kingdom Nurse Plus Full time

    Salary: £26k per year + Profit Share Bonus Scheme Care Coordinator Job Type: Permanent Full Time Salary: £26,000 + Profit Share Bonus Scheme This is an exciting opportunity to join our friendly and fast-paced homecare team covering the Plymouth area. We have a large homecare office based in Plymouth that covers Plympton, Plymstock and Saltash and this...


  • Plymouth, Devon, United Kingdom Ophthalmic Consultants of Boston, Inc Full time

    OCB is currently seeking a Healthcare Compliance Manager. They will be based out of our Plymouth office and travel to other offices as necessary.The ideal candidate will have prior clinical experience, successfully worked across all levels of an Ophthalmic, sub-specialty or general medical practice, with significant experience and exposure to compliance,...


  • Plymouth, Devon, United Kingdom Ophthalmic Consultants of Boston, Inc Full time

    OCB is currently seeking a Healthcare Compliance Manager. They will be based out of our Plymouth office and travel to other offices as necessary.The ideal candidate will have prior clinical experience, successfully worked across all levels of an Ophthalmic, sub-specialty or general medical practice, with significant experience and exposure to compliance,...


  • Plymouth, Devon, United Kingdom Bluetownonline Full time

    Plymouth, onsite role that may require occasional travelling Job Type: Full time, Permanent We are seeking a Specialist Application Engineer to help develop and deliver our strategic goals by providing bespoke integrated solutions for our target applications. Inspection and completion of the requirements specification in cooperation with the customer...


  • Plymouth, Devon, United Kingdom HQW Aerospace Full time

    Plymouth, onsite role that may require occasional travelling Job Type : Full time, Permanent We are seeking a Specialist Application Engineer to help develop and deliver our strategic goals by providing bespoke integrated solutions for our target applications. Inspection and completion of the requirements specification in cooperation with the customer (Data...


  • Plymouth, Devon, United Kingdom HQW Aerospace Full time

    Plymouth, onsite role that may require occasional travelling Job Type : Full time, Permanent We are seeking a Specialist Application Engineer to help develop and deliver our strategic goals by providing bespoke integrated solutions for our target applications. Inspection and completion of the requirements specification in cooperation with the customer (Data...


  • Plymouth, Devon, United Kingdom HQW Aerospace Full time

    Plymouth, onsite role that may require occasional travelling Job Type: Full time, Permanent We are seeking a Specialist Application Engineer to help develop and deliver our strategic goals by providing bespoke integrated solutions for our target applications. Inspection and completion of the requirements specification in cooperation with the customer...


  • Plymouth, Devon, United Kingdom Aatom Recruitment Full time

    Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook. Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing. Experience of providing an effective and efficient business support service to customers. Administrative experience with an...

  • Team Leader

    2 hours ago


    Plymouth, Devon, United Kingdom Cineworld Cinemas Ltd Full time

    If it is a little more responsibility that you are after, the Team Leaderrole is just for you. You and your team will be out there as the face of Cineworld, striving to deliver an unrivalled cinema experience for all Cineworld customers. In addition to providing leadership and support to the Team Members you will be providing a superior standard of service...


  • Plymouth, Devon, United Kingdom Rope and Sling Specialists Ltd Full time

    Rope and Sling Specialists Ltd (RSS) are one of the largest independent companies in the field of lifting equipment engineering in the UK. We provide the industry with a complete service for all their lifting equipment needs and have many years of experience in providing mechanical handling solutions. As the first point of contact at our depots, be it face...