Business Support Officer

2 months ago


Plymouth Devon, United Kingdom Aatom Recruitment Full time

Experience of using Microsoft Software Packages e.g. Word, Excel,
Outlook.
Experience of giving information and signposting customers in a tactful and
professional manner face to face, over the phone, online and in writing.
Experience of providing an effective and efficient business support service
to customers.
Administrative experience with an understanding of office procedures.
Experience of prioritising own workload to ensure deadlines are met.
Experience of maintaining documents, records and data e.g. financial
records, customer records or accounts.
Desirable
experience
Experience of working on process improvements
Essential skills Ability to take ownership of issues and see through to a resolution for
customers, keeping them informed as required.
Ability to process basic service requests.
Customer care skills and the ability to show initiative when dealing with
customer enquiries.
Communication skills to provide information and signpost customers, some
with specific communication needs, when dealing with their enquiries and
complaints.
Numeracy skills required for carrying out calculations and ensuring the
accuracy of data.
Literacy skills required including spelling, grammar and punctuation for
dealing with letters, documents.
Ability to be decisive and make criteria based decisions – weighing up
evidence against set criteria.
Team working skills and the ability to work together with colleagues to
deliver a cohesive, joined-up service to customers.
Time management skills to prioritise work appropriately, be punctual and
meet deadlines in order to deliver a good service.
Accuracy with a high level of attention to detail

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