Operations Development Executive
3 weeks ago
Contract : Permanent, full-time
Job Location: Remote-based
Patchwork Hub is a rapidly scaling, disabled-led social enterprise. We are passionate about realising our vision: closing the disability employment gap and creating a world where every individual is given the opportunity to thrive in work, achieving ‘decent work for all’.
As we grow, we are seeking a Head of Operations to join our leadership team and drive forward the implementation of our vision for our inclusive employment platform .
Our platform connects disabled and neurodivergent people, carers, and others needing accessible work practices to job opportunities with inclusive employers.
Alongside our jobs board, we also support employers across their whole accessibility and disability inclusion journey, from attraction and recruitment to talent retention. We provide a range of training, consultancy and support packages to drive forward change within organisations.
You will help to ensure that disabled people and an accessible user experience are at the heart of our platform, leading our efforts to become the leading online talent platform of choice for diverse talent and the go-to supplier of disability inclusion services in the UK & globally.
We are looking for leaders who can take the organisation to the next level in growing our community and delivering impact for our employers and job seekers.
As a small but dedicated and expanding team, the successful candidate will form a key part of our leadership team, working closely with the CEO alongside line management of the Sales & Account Manager.
Oversee day-to-day business operations to ensure smooth delivery of Patchwork Hub's core services for employers and job seekers.
Work with the team to establish and monitor key performance indicators ( KPIs ) around operational processes.
Governance and Risk Management :
Ensure continued compliance with relevant regulations, standards and best practice , including accessibility, data protection, and cybersecurity.
Lead on the development and implementation of risk management strategies and reporting across the portfolio.
Working closely with CEO and other senior leaders to take collective responsibility on decisions and drive progress and the direction of the business.
Employment Platform user journey and experience ( employer and job seeker ):
Working with the Head of Technology to deliver and maintain a scalable website.
Ownership of the user journey for both employers and job seekers on our website.
Identification of pain points and improvements to the user experience .
Manage co-design of user experience with disabled, neurodivergent and other users to embed lived experience into our platform.
Working with the Leadership Team to ensure collection and monitoring of relevant management information around user journeys and user profiles from the website and CRM.
Line management of the Sales & Account Manager to address day-to-day requirements of our employer clients.
Line management of the Account Manager to address day-to-day requirements of Patchwork Hub’s job seeker users.
Sales, Income Generation and Business Development
B2B ( Employer ) Customer Acquisition
Accountable for building and delivering a pipeline of future income.
Track, manage and implement improvements in the performance of income streams .
B2C ( Job seeker ) Customer Acquisition
Including through line management of Account Manager, lead on job seeker user growth.
Develop a strong network and funnel that will allow the organisation to achieve its growth target .
Maintain the CRM (Hubspot) and oversee the utilisation of our CRM to align with the company’s operational needs.
Ability to turn strategy into operational plans , with the project management skills to deliver those plans to time and budget.
Experience developing, implementing and improving key processes, procedures and pipelines within a business.
Knowledge and experience of UX/UI across both technical & non-technical settings, including co-production and testing with disabled and/or neurodivergent users.
Knowledge and understanding of web development, service design and inclusive design.
Business Development:
Leadership and management:
Strong leadership abilities with the capacity to oversee both operations and sales/customer account functions .
Excited to contribute towards a small, fast-scaling company and committed to growing with the company to support its long-term success .
Knowledge of disability inclusion & accessibility:
Personal interest in and commitment to Patchwork Hub’s social mission .
Knowledge of best practice around disability inclusion and accessibility in the workplace.
Demonstrable professional expertise around some core areas of our business’ services and specialist functions ( e.g.: Lived experience of disability or neurodiversity is a positive.
Experience in building and maintaining a strong network of clients and partners in the disability inclusion or wider ED&I space .
Knowledge of technology trends and their application to business operations .
Proficiency in using a CRM to manage customer interactions, pipelines and client communications.
Ability to access a network of potential supporters for Patchwork Hub’s mission, particularly corporate partners and other clients .
Experience in commercial bid development and income generation .
Ability to develop and maintain revenue pipelines , providing accurate forecasts and understanding the current financial position .
Flexibility to travel occasionally across the country, as needed.
Autonomy and product ownership - Helping to shape and share the rewards of an expanding business
~ Remote Working
~ Flexible Working
~ EMI Share Options
~25 days annual leave
~ As a disabled-led business, Patchwork Hub is committed to ensuring that our recruitment processes are as inclusive as possible for everyone. This includes making adjustments for people who have a disability or long-term condition.
Patchwork Hub are committed to becoming an employer of choice irrespective of race, sex, sexual orientation, gender, religion or belief, marital or civil partnership status, age, disability, neurodiversity, caring responsibility or pregnancy and maternity.
We particularly welcome applications from people with lived experience of our mission, in particular disabled and neurodivergent people.
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