Head of Compliance

4 weeks ago

United Kingdom InDebted Full time

Governance, Risk and Compliance – Compliance /

InDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.

We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.

Summary Description:

The Head of Compliance, ANZ and UK at InDebted provides overall ownership of Risk & Compliance for Australia, New-Zealand and the United Kingdom of Great Britain and Northern Ireland to support the execution of InDebted’s vision.

Duties and Responsibilities:
  • Responsibility for the ANZ and UK function at InDebted
  • Making sure that InDebted has all the necessary risk & compliance frameworks in place to run our operations and successfully at scale
  • Ensure that the company adheres to the principles of compliance
  • Design, document and implement frameworks where we have identifiable gaps and recommend stakeholders and owners.
  • Design, build, document and implement controls within the InDebted business that identify, monitor, test and report risks
  • Build reporting on risk metrics for the Senior Leadership Team and the Board. Reviewing client contracts to identify and manage risks. Ensuring that InDebted is compliant with all relevant legislation and regulations
  • Helping the Growth team with client RFI & RFP processes involving risk & compliance matters and building self service frameworks to make the process more efficient
  • Supporting our Product team by ensuring that new features are compliant with relevant laws and regulations
  • Stay up-to-date with consumer protection laws and regulations, ensuring the organization's practices align with legal requirements
  • Provide leadership in a remote work environment, effectively managing and collaborating with remote teams and stakeholders
  • Implement and enhance business processes to streamline operations and improve efficiency
  • Navigate ambiguity and demonstrate strong project management skills to drive initiatives forward
  • Overseeing the regulatory change management process
  • Overseeing the examination process and the regulatory exam process
  • Acting as Third line of defence for the InDebted Group
  • Managing a team of compliance officers based both in the UK, Australia and the Philippines
  • Ownership of the third tier complaints process and oversight of the complaints process
Must Have:
  • Experience in Risk, Compliance andTechnology
  • Proven experience in debt collection or debt buying
  • Knowledge of compliance risk assessments and regulatory requirements
  • Considerable knowledge of risk & compliance legislation in the context of financial institutions
  • Considerable knowledge of business processes and systems
  • Experience in documenting and analysing business information and metrics
  • Commitment to delivering quality outcomes
  • Strong business partnering and stakeholder management capability
  • Excellent communication and interpersonal skills
  • Strong critical thinking skills and intellectual curiosity
Nice to Have:
  • Familiarity with data privacy regulations and implementation of privacy measures within the organisation
  • Experience in other European Countries
  • Memberships with Organisations such as ACA, ICA
Recognised by the AFR as Australia's Best Place to Work in 2022, the benefits of life at InDebted include:

Flexible working - We’re a global, fully remote team passionate about making work, work for you

Employee equity - Access to share options in something big

Flexible paid leave - Our trust-based leave model enables you to choose when you take leave, how much you take, and what you take it for

Uprise - Our EAP Provider supports your physical, social & psychological wellbeing

Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

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