Service Desk Coordinator
3 days ago
Scheduling Support / Service Desk Coordinator Location: (commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham) Contract: 6-month Fixed Term (potential for extension or permanent role) Salary: £26,000 – £28,000 per annum (depending on experience) Shift Patterns: Rotating shifts between 07:00–15:30, 08:30–17:00, and 11:30–20:00 Rota : Tuesday–Saturday or Sunday–Thursday, with office days Tuesday to Thursday. About the Role We’re working with a growing technology services provider who deliver nationwide maintenance and support to major IT and infrastructure clients. This position plays a vital role in their operations team, ensuring engineers, equipment, and parts are efficiently coordinated through the company’s scheduling system. This is not a helpline or triage helpdesk role . It’s a scheduling-focused position where you’ll manage incoming service tickets, allocate engineers, arrange parts, and keep everything running smoothly behind the scenes. Key Responsibilities Manage and schedule incoming service tickets using ServiceNow Assess each job to determine if parts or engineer attendance are required Coordinate engineers’ workloads and availability , ensuring service levels are met Liaise with internal teams, suppliers, and clients to confirm details and progress updates Log and maintain accurate records of each job from start to completion Support the dispatch of replacement parts and ensure timely delivery to engineers Prioritise tasks and maintain service quality in a fast-paced environment About You You’ll thrive in a role that blends coordination, organisation, and communication. You’re structured by nature, enjoy process-driven work, and take pride in keeping operations running seamlessly. Essential: Experience in a service desk, scheduling, or ticketing environment Familiarity with ServiceNow or a similar ticketing system Strong organisational skills with the ability to manage multiple priorities Excellent communication and attention to detail Confident liaising with engineers, technical staff, and clients Desirable: Experience scheduling engineers or coordinating maintenance/field-based teams Knowledge of logistics, engineering admin, or facilities coordination Understanding of SLA-based service delivery Why Join Work within a collaborative and supportive operations team Opportunity to progress into a longer-term position based on performance Gain exposure to large-scale service operations in a national technology environment
-
Service Desk Coordinator
2 days ago
Reading, Berkshire, United Kingdom Holistx Full timeScheduling Support / Service Desk Coordinator Location: (commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham) Contract: 6-month Fixed Term (potential for extension or permanent role) Salary: £26,000 – £28,000 per annum (depending on experience) Shift Patterns: Rotating shifts between 07:00–15:30, 08:30–17:00, and 11:30–20:00 Rota:...
-
Service Desk Coordinator
4 days ago
Reading, United Kingdom Holistx Full timeScheduling Support / Service Desk Coordinator Location: (commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham) Contract: 6-month Fixed Term (potential for extension or permanent role) Salary: £26,000 – £28,000 per annum (depending on experience) Shift Patterns: Rotating shifts between 07:00–15:30, 08:30–17:00, and 11:30–20:00 Rota :...
-
Service Desk Coordinator
24 hours ago
Reading, United Kingdom Holistx Full time🚀 Founder of Holistx | Helping High‑Growth AI and Tech Businesses Secure High‑Performing Engineering Talent Scheduling Support / Service Desk Coordinator Location: (commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham) Contract: 6‑month Fixed Term (potential for extension or permanent role) Salary: £26,000 – £28,000 per annum...
-
Service Desk Coordinator
5 days ago
Reading, United Kingdom Holistx Full timeScheduling Support / Service Desk CoordinatorLocation: (commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham)Contract: 6-month Fixed Term (potential for extension or permanent role)Salary: £26,000 – £28,000 per annum (depending on experience)Shift Patterns: Rotating shifts between 07:00–15:30, 08:30–17:00, and 11:30–20:00Rota:...
-
Service Desk Coordinator
3 days ago
Reading, United Kingdom Holistx Full timeScheduling Support / Service Desk CoordinatorLocation: (commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham)Contract: 6-month Fixed Term (potential for extension or permanent role)Salary: £26,000 – £28,000 per annum (depending on experience)Shift Patterns: Rotating shifts between 07:00–15:30, 08:30–17:00, and 11:30–20:00Rota:...
-
Service Desk Coordinator
1 day ago
Reading, United Kingdom Black Box Full time**Black Box is looking for a Service Desk Coordinator professional to join our Reading Office,UK !!! The objective of the Service Desk Coordinator role is to successfully manage a number of small projects at one time, ensuring that customer expectations are met. **Responsibilities** - Coordinate the activities required from the initial scoping to the...
-
Service Desk Coordinator
7 days ago
Reading, Reading, United Kingdom Holistx Full time £26,000 - £28,000 per yearScheduling Support / Service Desk CoordinatorLocation:(commutable from Reading, Maidenhead, Bracknell, Slough, Wokingham)Contract:6-month Fixed Term (potential for extension or permanent role)Salary:£26,000 – £28,000 per annum (depending on experience)Shift Patterns:Rotating shifts between 07:00–15:30, 08:30–17:00, and 11:30–20:00Rota:...
-
Service Desk Engineer
4 weeks ago
Reading, Berkshire, United Kingdom Ultima Full timeService Desk Engineer Location : Reading (Onsite) Shift pattern: Monday to Friday (8 hour shifts between between 7am and 7pm) KEY ACCOUNTABILITIES / ROLE PURPOSE This position is the first point of contact for users experiencing technical issues, providing timely and effective resolutions. The role encompasses a broad range of responsibilities, including...
-
Service Desk Scheduler
20 hours ago
Reading, United Kingdom Holistx Full timeA technology services provider in Reading is seeking a Scheduling Support / Service Desk Coordinator to manage service tickets and coordinate engineers' schedules. This role involves using ServiceNow to ensure efficient operations for a growing team. Applicants should have experience in service desk or scheduling environments, strong organizational skills,...
-
IT Service Desk Engineer
4 weeks ago
Reading, Berkshire, United Kingdom Ultima Full timeService Desk Engineer Shift pattern: Monday to Friday (8 hour shifts between between 7am and 7pm) This position is the first point of contact for users experiencing technical issues, providing timely and effective resolutions. The role encompasses a broad range of responsibilities, including troubleshooting hardware and software problems, maintaining...
