2nd Line Technical Support Engineer
3 weeks ago
2nd Line Technical Support Engineer - Uxbridge, UB8 1HE 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered yes, then we may have the role for you An opportunity his arisen for a 2nd Line Technical Support Engineer, working in our IT team based in Uxbridge. The Technical Engineer is responsible for accepting escalations to existing Incidents and Changes from the 1st line team. They will be responsible for problem resolution and project work. Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and monitor IT systems including remote working solutions, and understand and resolve technical issues in a prompt and professional manner. This is a fast paced environment in which no two days are the same. Responsibilities & Duties Answer either first line support or end user software or hardware queries via email, phone or face to face Work with first line support staff or end user to resolution or escalate to third line support as and when necessary Work with the IT Management team and support team to ensure recurring technical issues are addressed Update the ticketing system, ensuring notes, progress and required actions have been input promptly Visit APCOA sites and 3rd Party sites to fix / resolve technical issues Desktop / Laptop Hardware experience and liaise with APCOA remote sites assisting on Network / ADSL issues Able to learn, comprehend and run 3rd Party tools / applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills / Experience / Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player Strong work ethic and ability to work in dynamic work environment Understanding of Active Directory, Exchange Administration, Sharepoint and Windows 10/11 & Server O/S Understanding of Networking principles – LAN / WAN Proactive and checking with 3rd parties for updates, and chasing where necessary Experience in imaging Software (Acronis) Ideally this role would suit an experienced 1st Line Engineer who is looking to take the next step in their career. Does this sound like what you have been looking for? Click "apply" t oday and one of our team will be in touch soon Travelling to APCOA sites around the UK & Ireland may be required, so having your own transport and a Driving Licence is a essential. You must be able to work some Weekends (approx. 1 in 5) on a rota system in a pool of APCOA Engineers. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
-
2nd Line Technical Support Engineer
1 week ago
Uxbridge, United Kingdom Apcoa Parking Full time2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f you answered yes, then we may have the role for you! An opportunity his arisen for a 2nd...
-
2nd Line Technical Support Engineer
3 weeks ago
Uxbridge, United Kingdom APCOA Full time2nd Line Technical Support Engineer - Uxbridge, UB8 1HE 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? If you answered yes, then we may have...
-
2nd Line Technical Support Engineer
1 day ago
Uxbridge, United Kingdom APCOA Full time2nd Line Technical Support Engineer - Uxbridge, UB8 1HE 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? If you answered yes, then we may have...
-
2nd Line Technical Support Engineer
3 weeks ago
Uxbridge, United Kingdom APCOA Full timeJob Description2nd Line Technical Support EngineerHave you got what it takes to succeed The following information should be read carefully by all candidates.- Uxbridge, UB8 1HE2nd Line Technical Support Engineer- Up to £30k per annum- Uxbridge hybrid availableDo you have experience in 2nd line support? Do you have good communication skills? Do you pride...
-
Technical Support Engineer
5 days ago
London, United Kingdom Mexa Solutions LTD Full timeTechnical Support Engineer / Support Analyst - required for a rapidly growing Engineering company based in Central London. You will have a background as an IT Support Engineer, with experience as a 2nd line support. Technical Support Engineer London based (3 days / week), Home Based (2 days / week) Start ASAP Working for a leading engineering...
-
2nd Line IT Support Engineer — Hybrid UK
7 days ago
Uxbridge, United Kingdom Apcoa Parking Full timeA leading parking solutions company is seeking a 2nd Line Technical Support Engineer in Uxbridge. The successful candidate will manage technical escalations, resolve IT issues for over 1000 users, and collaborate with first-line support teams. Experience in second-line support, knowledge of Active Directory, and excellent problem-solving skills are...
-
1st, 2nd Line Support Engineer
2 days ago
London, United Kingdom AWD online Full time**1st & 2nd Line Support Engineer / IT Helpdesk - Technical Service Desk Technician**that excellent troubleshooting, customer service and communication skills is required for Helpdesk and project work with an IT Company based in London. (The offices are a few minutes’ walk from Holborn Station). **SALARY**:£22,000 - £24,000 per annum +...
-
2nd Line Support Engineer
2 weeks ago
London, United Kingdom ITECCO Full timeNew Opportunity: Second Line Support Engineer, Up to £38K D.O.E, Fast Track Progression and the opportunity to learn Cyber Security. Role: Second Line Support Engineer **Salary**: £34,000-£38,000 Location: Tottenham, North London My client are a hyper-growth company situated in the heart of Tottenham. They are now looking for an experienced 2nd line...
-
Desktop Support Engineer
2 weeks ago
Greater London, United Kingdom AWD online Full timeDesktop Support Engineer / 2nd Line Technical Support Technician A great opportunity working with a well-known brand for an IT support professional with strong troubleshooting and client-facing skills to deliver high-quality technical support within a managed services environment. We have a fantastic new job opportunity for a Desktop Support Engineer / 2nd...
-
2nd Line Support Engineer
4 weeks ago
London, United Kingdom Oscar Associates (UK) Limited Full time2nd Line Support Engineer | Evesham | £35,000 DoE Oscar Technology has partnered exclusively with a leading MSP near Evesham to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in...
