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Customer service co-ordinator

2 months ago

Bellshill North Lanarkshire, United Kingdom William Grant & Sons Full time

JOB INTRODUCTION Provide best in class customer service which includes organising, co-ordinating & managing total demand to support the delivery of the Commercial and Operational goals whilst meeting customer expectations

Support commercial team in all distributor changes, adhering to business guidelines.
Understand and analyse trends and seasonal profile for key markets, to support and advise the commercial teams where there is evidence that the demand plan may require revision.
Manage all shipments and cost per case to market from preparation of documents to booking with Freight Forwarder, ensuring delivery to customer on time in full in excess of the agreed target and HMRC compliance.
Support and manage new product introduction in line with Commercial and Marketing requirements and Business SKU creation rules while minimising excess and obsolete stock.
Develop professional and productive relationships across all key stakeholders to support operational performance and ensure that accurate and relevant information is shared in a timely manner.
Our ideal candidate is an export coordinator with customer service experience who excels in supporting commercial teams and managing distributor changes according to business guidelines. Collaborative and proactive, you seek improvement opportunities and understand supply chain requirements, contributing to service enhancements. French speaker is a bonus.

We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
Private Healthcare and Doctor@Hand (remote GP service).
Our employees can join a defined contribution pension plan. Employee contributions can be made through salary sacrifice.
Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
Our Life Assurance cover is a multiple of eight times your annual basic salary.
Product allocation so that you can enjoy our fantastic portfolio of brands.
Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
Learning resources to help you be your best self.