Contact Centre Manager
1 month ago
Contact Centre Manager, Agency, £20.85 per hour, Southend
Your new role
Southend Council are looking to appoint an agency, full-time Contact Centre Manager to manage the centre and staff in line with the council's policies and procedures.Within this position, the post holder will be responsible for the organisation and co-ordination of contact between looked after children and their parents/carers/siblings and other relevant adults/children as directed by the identified social work teams at dedicated venues that are appropriate.You will receive and respond to referrals for supervised contact from local authorities, CAFCASS and solicitors in respect of private contact arrangements, assess private referrals, arrange and conduct meetings with parents individually.As the Allan Cole Contact Centre is accredited by the NACCC, the Contact Co-ordinator is required to attend training as directed by the NACCC. (This is required for the accreditation) What you'll need to succeed
To be successful in this position, you must be ISA registered as the post involves Regulated Activity.Knowledge of data protection, legislation safeguarding processes and procedures.Knowledge of child development and attachment theories as well as experience of devising and maintaining administrative systems, including Word and Excel. What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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