Contact Centre Agent

4 weeks ago

SouthendonSea, United Kingdom InsureandGo Full time

**Sales Agents - Travel Insurance - guaranteed starting salary of £23,568 for the first 6 months (A basic salary of £22,308.00 plus a training bonus of £210 per month for the first 6 months).**

Due to our projected growth over the next 12 months, we’re on the lookout for Sales Agents to join our award-winning team

Are you passionate about travel and helping people create unforgettable experiences? Do you have a knack for sales and excellent communication skills? If so, we have the perfect opportunity for you Join our team of Sales Agents at InsureandGo, a leading provider of travel insurance solutions.

**The Highlights**:

- Annual salary of **£22,308.00 **(topped up with a guaranteed training bonus of **£210 per month **for the first 6 months
- **Uncapped commission** scheme paid monthly, with average earnings between **£6,000 to £12,000** per annum
- Quarterly Elite bonus scheme, with opportunities to earn an additional **£5,000** per annum
- Easy access to bus routes, and a **5-minute walk** from the station (C2C).
- Annual **holiday allowance of 33 days** (including bank holidays and a **day off for your birthday**)
- Eligible for **hybrid working** after successfully completing your probationary period and achieving KPIs
- **Comprehensive training** on InsureandGo products and sales techniques
- Opportunities for career **advancement **and professional **development**
- A **supportive **and **collaborative **team environment
- A wide variety of employee benefits including company paid health cash plan, company pension, holiday buy scheme, travel insurance discounts, plus many more

**What will your day look like?**

As a part of our team, you will be responsible for assisting customers in obtaining travel insurance over the phone. Your role includes understanding customer needs, suggesting optional extras, and achieving sales targets to contribute to our overall business success.

**What do you need?**
- **Goal-oriented** and driven to meet objectives
- Demonstrates a **strong passion** for providing **outstanding service**
- Holds a successful track record in **sales**
- Proficient in handling conversations on sensitive matters with customers
- **Customer-centric** mindset and commitment to satisfaction
- Proven ability to achieve and exceed performance targets
- Experience in delivering **high-quality service** in a sales context
- Capable of navigating and addressing customer concerns effectively

**Hours**

You are required to work 37.5 hours per week, which will generally consist of 7.5 hours over 5 days for full-time workers. The Contact Centre is operational during the following hours:
8:30am to 8:00pm Monday to Friday 9:00am to 5:30pm Saturday

10:00am to 5:00pm Sunday 9:00am to 5:00pm Bank Holidays (closed on Christmas Day, Boxing Day,

and New Year’s Day)

**Job Types**: Full-time, Part-time

Pay: £22,308.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus

Application question(s):

- Are you able to be office based for a minimum of the first 6 months?

**Experience**:

- Sales: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 24/06/2024

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