Office and Business Operations Manager
Found in: Jooble UK C2 - 2 weeks ago
About us: Annabel Karmel is a leading children’s food & lifestyle brand founded by the UK’s No.1 Children’s Cookery Author, trusted food expert, and entrepreneur Annabel Karmel, MBE.
The Annabel Karmel brand has an exciting opportunity for a highly organised & adaptable Operations & Office Coordinator to join its fast-paced and dynamic business. The ideal candidate has a natural ability to juggle a varied workload and will enjoy adapting to support the whole team and different aspects of the company and brand, including: Marketing, Digital, Social, Logistics, Finance & Sales. Monday - Thursday (3 days in central London office)
£Compiling Nielsen data weekly, tracking sales against promotional activity and reporting data to the sales team
Office Management & Coordination
~ Overseeing and ensuring the day-to-day smooth operation of the office, including maintaining a stocked kitchen, answering phones, arranging transportation and other Ad-hoc tasks.
~ Sorting and arranging post incoming & outgoing post.
~ Managing Zendesk: filter and respond to all ticket submissions received through email, website, and Facebook (recipe, app and website queries, partnership and sales enquiries etc).
~ Processing product complaints and liaising with manufacturers to handle complaint cases.
~ Keeping a monthly log of all complaints and reporting this back to the team each month, flagging any trends.
Weekly reporting to the team on company products prices, promotions and competitors
~ Tracking reviews of products online
~ Updating attendance sheet and holiday calendar
~ Keeping logs of employee information & company assets
To be considered for this role, you must have relevant experience and be able to provide proof of eligibility to work in the UK.
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