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Operations Director

4 months ago

Birmingham, United Kingdom Elior UK Holdings Limited Full time

Due to the success of our division, we're seeking a commercially driven and client-focused Operations Director to lead the growth of our contract base within our Stadia and Concessions division

Working in conjunction with the RMD you will create an overarching catering strategy, linking into the sales and marketing teams to include the creation and development of new service initiatives and food offers.

This position leads a team of passionate operation managers and oversees all contracts covering Nationwide , therefore applications from any part of the UK are considered

What you'll be doing...

To deliver on our high standards, you will be accountable for: 

  • Leading the strategic development of the division
  • Successfully managing all aspects of operational excellence and contract delivery
  • Creating a platform for financial growth, exceeding financial targets
  • Building and proactively maintaining external relationships with senior clients to exceed client expectations, and deliver a value-added service proposition that will build and sustain industry competitive advantage
  • Supporting the sales team with site visits, sales presentations, and ensuring bids are operationally sound

Due to the nature of this field-based role, you will be expected to travel to sites Nationwide (company car provided).

Working Pattern: 40 hours per week

What can you bring?

The experience and knowledge we are looking for from the future Operations Director include:

  • Extensive experience in contract catering, within a multi-site, senior management role
  • Experience within the Stadia/Concessions environment is required  
  • A proven track record of successfully building and maintaining client relationships
  • Ability to demonstrate experience in leading, inspiring, and motivating a large and diverse team
  • An influential individual
  • Confidence in numbers and P&L management
Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

A salary of £70,000, 15% performance-related bonus, plus a company car/allowance 

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

  • Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
  • Hybrid Working Model: Collaborate & innovate in the office three days a week while enjoying focused work-from-home days
  • Holiday Allowance: Relax & recharge with 33 days of holiday (including bank holidays)
  • Additional Holiday Purchase Option: Customise your time off by purchasing extra holidays
  • Family Leave: Prioritise family commitments with flexible leave options
  • Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

  • Opportunities for career progression while developing a close-knit community

Supporting You Through Life’s Ups & Downs:

Why it’s great to work for us...

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers , with over 10,000 colleagues operating across a diverse range of sectors including:

  • Workplaces & Office Space
  • Sporting Venues & Stadiums
  • Attraction & Heritage Sites
  • Public Sector & Defence
  • Health, Care & Hospitals
  • Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That’s why 85% of colleagues tell us how proud they are to work for us

Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

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