Contracts Specialist

1 week ago

South Cerney Gloucestershire, United Kingdom Infinigate UK & Ireland Full time €27,000

Infinigate Global Services are pleased to offer a fantastic growth opportunity for a confident administrator to join us as a ‘Contracts Specialist’ for an initial fixed-term period of 6 months. This role can be fully remote with the option of attending our offices to enjoy the wider team culture that Infinigate offers based in South Cerney, Woking or London.

Working with our success- oriented Service Delivery Team, the successful candidate will be primarily responsible for the day-to-day administrative aspects of the Infinigate Support service and the Infinigate ITSM Tool, the web-based tool that provides a service delivery platform to both internal and external customers.

Duties & Responsibilities

• Efficiently process contracts and distribute with relevant information to Group sales teams

• Liaise closely with the Group sales and product management teams and update them of any issues.

• Maintain and update contract and contact data in the support portal and liaise with vendors to ensure their data is likewise updated if necessary

• Procure, locate and replenish spare parts as required

• Assist the Service Desk teams with contract and contact queries

• Monitor and respond to incoming customer queries

• Monitor support tickets as required

• Assist with general queries and issues

• Adhere to company policy and work in line with the company quality management system at all times.

General Skills

• Strong literacy and numeracy skills

• The ability to continue to work efficiently and accurately, often under pressure to ensure that the service runs smoothly.

• Experience of using Microsoft Office suite of applications, such as Word, Excel and Outlook.

• Excellent communication skills and comfortable dealing with customer queries by phone

• Comfortable managing a varying workload and prioritise work based on conflicting demands

• Maintaining a focus on customer satisfaction at all times.

Personal requirements

• Logical and detailed thinker

• Forward thinking, self-starting, tactful and well organised

• A team player, proactively seeking to understand the wider business needs

• Ability to take ownership of role, taking initiative in completing the tasks at hand

Benefits

• UP to £27,000 salary per annum (Pro rata)

• 25 days annual leave rising to 28 days with length of service plus bank holidays. (Pro rata)

• Day off on your birthday.

• 2 paid volunteer days per year

• Additional holiday purchase scheme

• Life assurance of 4 x basic salary and group income protection from start date

• 5% employer matched pension contributions after 3 months service.

• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.

• Hybrid/remote working arrangements and standard office working hours are 9am – 5.30pm

• Employee assistance programme for practical and emotional support.

• Free parking and complimentary refreshments onsite.

Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, then please get in touch at jobsUK@infinigate.com

If you are interested in applying for this role or have any additional queries on the role, please submit your CV quoting ‘6 Month FTC Contracts Specialist’ to JobsUK@Infinigate.com.

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