IT Support Apprenticeship

2 weeks ago


Exeter Devon, United Kingdom Back 2 Work Complete Training Full time
Start your IT career with no experience An MSP provider has need for an IT support Apprentice. You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the Senior Engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis. KEY DUTIES Dealing with incoming incidents in a professional, courteous manner over the phone and via e-mail Take ownership of incidents and manage them in a logical and methodical manner Taking responsibility for the end-to-end management of incidents in your queue Proactively keeping the customer informed of progress Accurately log incidents by categorising and prioritising them in line with service operations procedures Conduct full and thorough diagnostics with end-users to enable first point of contact fault resolution Monitor the status and progress using the provided incident logging system for assigned incidents and workflow tasks CANDIDATE REQUIREMENTS Independent skills Team work skills Organisational skills Good written and oral communication skills Self-Motivated Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other Apprenticeships we have available. WANT TO KNOW MORE? Apply now and we will review your application. If you are suitable for an Apprenticeship we will be in contact to discuss this opportunity.

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