Programme Lead
4 weeks ago
The Programme Lead, you'll spearhead strategic change and integration programs, prioritising seamless mobilisation and future service delivery.
Job Description
Working with a prestigious client at their office in Canary Wharf, as the Programme Lead, your role involves managing stakeholders across Senior ISS management and other Programme Workstream Leads.
Working closely with the London Key Account Director, General Manager and service line operational leads, you'll ensure effective collaboration and alignment of objectives.
Additionally, you'll represent ISS in key stakeholder meetings, meticulously managing operational, commercial, and reputational risks to ensure they are appropriately mitigated.
Your leadership will be essential in driving successful outcomes and fostering strong relationships with all involved parties.
Note: With proven experience in Facilities Management, as Programme Lead you will coordinate and conduct the orchestra. You will represent ISS at meetings with the Client, Principal Contractor and Managing Agent. So, any experience in Construction (M&E, Built Environment etc) would be an advantage in this role.
Key Responsibilities:
- Provide operational input to the design stages to ensure there is suitable operational consideration in the design of future spaces
- Provide input to the planning and scheduling of the overarching Programme, e.g. conducting impact assessments for managing changes to the Programme timelines, ensuring key dependencies and challenges are identified
- Represent ISS in key stakeholder meetings, ensuring any exposure for ISS to operational, commercial, and reputational risks closely managed and suitably mitigated
- Implementation of the ISS governance framework
- Planning, creation and delivery of mobilisation plans by providing oversight and leadership for the timely roll out of service delivery and experiences in new spaces
- Mentor and guide workstreams and service lines to ensure services are set up in a coordinated approach. Moving away from a service-by-service mobilisation
- Manage commercial activities to obtain approval for new and enhanced service requirements
About You:
- Proven Programme / Project Management experience in the FM industry
- Experience in mobilisation/transformation role for a high-profile client
- Good level of communication & networking skills
- Ability to influence, manage expectations and provide reassurance to key stakeholders
- Customer driven and client focused
- Works well collaboratively in a team
- Competent in using suite of MS applications, including Excel, PowerPoint and Projects.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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