Account Manager

1 month ago

Romsey Hampshire, United Kingdom HBTech - IT Support & Services Full time

Role description  

Maintaining a portfolio of existing clients and on-boarding of new clients is the key objective of this role. The world of IT is forever changing and the need for proactive knowledge development is key. Some of the key responsibilities will be: 

  • Knowledge of IT infrastructure sales is essential 
  • Knowledge of Azure is highly desirable but this will need to be an area of development if not current 
  • Competency in providing solutions (WAN, Cloud, Security, Microsoft) 
  • Generating new business with new and existing customers by building enduring relationships 
  • Providing accurate quotes and ensuring timely follow up 
  • Conduct regular account reviews and maintaining timely communication with customers 
  • Ensuring accurate recording of all customer interactions via our CRM, Hubspot 
  • Motivated by achieving, and overachieving, monthly targets 

This coupled with a drive to achieve results and make a difference to our client’s lives would make you an ideal person to join our team.

Person specification  

All our people are amazing and continually strive to be even more amazing, so a powerful desire for personal development is mandatory. As is the need to be confident, imaginative and be able to work autonomously. Attention to detail is key for this role along with the ability to prioritise and problem solve. You must have a good working knowledge of IT solutions and be able to help our customers by ensuring we offer the correct solutions to enable the smooth running of their businesses. We are a friendly bunch, so the need to be friendly, lively, and hard-working are all traits that you will need for this role. 

 

Essential criteria  

 

  • Customer centricity 
  • Understand what people are really saying by listening 
  • Planning appropriately to ensure things get correctly done first time 
  • Focus on delivering effectively for our clients 
  • Human-centred 
  • Work with empathy not judgement 
  • Work together to get the best outcome 
  • Be supportive and caring in everything we do 
  • Driven by learning 
  • Embracing and driving change 
  • Passionately pursue personal growth and learning 
  • Sharing of knowledge by counsel, mentorship, and guidance 

  •  Experience required: Degree holder.
  • Minimum 2 years experience in IT Account Management
  • Valid driving licence

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