Customer Service Manager

1 month ago

United Kingdom Matic Media Services Ltd Full time

Introduction to the Role:

PLEASE NOTE: Only apply if you have the relevant skills in signage and display graphic experience for customer service or sales.

Salary is Negotiable.

Matic Media Services Ltd, established in 2005 and based in Coatbridge, is a leader in the large format printing business, specialising in a range of signage products for trade markets. As we continue to expand our online sales and grow our Graphic Warehouse brand, we are seeking an experienced Customer Service Manager to join our dynamic and friendly team. This pivotal role involves leading a small team of customer service personnel to manage inbound enquiries, process quotes and orders, and handle artwork allocation and general customer queries, whilst maximising the revenue opportunities from our customer base.

About the Role

The successful candidate will be responsible for developing and implementing customer service policies and procedures, ensuring that all customer interactions reflect our commitment to service excellence. A deep understanding of large format print and signage is essential , as is the ability to provide exceptional customer service and support. This role is ideal for a motivated individual with excellent communication and problem-solving skills, looking for an opportunity to lead and enhance customer service initiatives within a growing company.

Why Join Us

Joining Matic Media Services Ltd at this exciting time offers a fantastic opportunity for career growth and personal development. Our e-commerce is expanding rapidly, and we believe that a strong, enthusiastic team is key to our continued success and transformation. Employees have numerous opportunities for advancement, contributing to various tasks and demonstrating progress within the company. If you are keen to add value to a successful and friendly team and bring enthusiasm to our business, we would love to hear from you.

 

RESPONSIBILITIES

Client Management and Communication:

· Develop and maintain strong relationships with clients, serving as their main point of contact.

· Understand client needs and objectives, proposing solutions that align with their requirements.

· Manage a portfolio of client accounts to ensure long-term success.

Sales and Marketing Support:

· Identify opportunities for upselling and cross-selling products and services to enhance customer value.

· Collaborate with Sales and Production teams to facilitate job processing and ensure customer needs are met.

Operational Management:

· Supervise day-to-day operations of the customer service department, including handling of incoming communications via calls, emails, online chats, tickets, and quotes.

· Create and maintain effective customer service procedures, policies, and standards.

· Ensure efficient workflow and prioritize tasks accordingly.

Performance Monitoring and Improvement:

· Monitor and analyse customer satisfaction levels and feedback to take corrective action when necessary.

· Set and work towards customer satisfaction targets consistently.

· Compile accurate and detailed reports to keep management informed.

Team Leadership and Development:

· Train, mentor, and manage Customer Service Assistants, fostering their skills development and professional growth.

· Ensure all team members are up-to-date with industry trends, market conditions, and internal policies.

Reporting and Strategic Input:

· Provide regular feedback to the Sales Director regarding customer orders, enquiry levels, and market conditions.

· Respond to customer service issues promptly, ensuring a high level of customer satisfaction.

SKILLS

Leadership and Management Skills:

· Proven experience as a Customer Service Manager, Retail Manager, or Assistant Manager.

· Strong leadership abilities to effectively manage client accounts and drive team performance.

· Excellent knowledge of management methods and techniques.

Communication and Interpersonal Skills:

· Exceptional verbal and written communication skills, essential for building strong client relationships and interacting with team members.

· Professional and confident telephone manner, crucial for daily interactions with clients and team members.

Problem-Solving and Operational Skills:

· Excellent problem-solving skills to address customer issues and streamline operations.

· Ability to remain calm under pressure, ensuring steady decision-making during critical situations.

Organisational Skills:

· Ability to organize own workload and prioritize tasks to meet deadlines.

· Strong attention to detail, important for overseeing processes and ensuring quality control.

ESSENTIAL - Technical and Industry Specific Skills:

· Experience in providing customer service support within the context of a large format printing business.

· Understanding the requirements of artwork, processing files, managing alterations, and liaising with pre-press personnel.

Multitasking Abilities:

· Capacity to multi-task effectively, managing various responsibilities simultaneously without compromising on quality.

Benefits:

· Company pension

· Cycle to work scheme

Schedule:

· Monday to Friday

Education:

· A proven track record is more important than formal qualifications.

Work Location:

  • Coatbridge, Lanarkshire. ML5 4XD

  • Customer Service Manager

    1 day ago

    United Kingdom Encore Recruitment Limited Full time

    Customer Services Manager Birmingham We are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...

  • Customer Service Manager

    1 day ago

    United Kingdom Encore Recruitment Limited Full time

    Customer Services Manager Birmingham We are recruiting a Customer Services Manager for a successful retailer. Within this role you will take full responsibility for the day to day running of the customer service operation and team. Proactively manage and co-ordinate day-to-day activities whilst achieving targets and delivering a high-quality professional...

  • Customer Service Manager

    6 days ago

    United Kingdom Additional Resources Full time

    Customer Services Manager Location: Wokingham, Berkshire Salary: £46k - £54k (DOE) + Excellent Benefits The Client: Our client is a well-established aerospace parts and components manufacturer, offering a range of additional services such as repair and haulage. The Role: As a Customer Services Manager, you will manage and lead the customer service...

  • Customer Success Manager

    7 days ago

    United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: A leading Service Management SaaS organisation investing heavily in Customer Success. Circa 50 employees with clear growth plans. Flexible/ mature approach to work with a fully-remote set up. The CCO is a well-recognised leader across the CS community and a trusted partner to ABR. The Opportunity: If you’re in the Service Management...

  • Customer Service Manager

    1 week ago

    United Kingdom NES Fircroft Full time

    The Customer Service Manager will ensure the clients global customer base receive an industry leading support experience either directly, through a third-party managed contact centre or through the retail network. Responsible for the control and effective resolution of customer issues brought to the attention of the client in a manner which actively upholds...

  • Customer Service Manager

    5 days ago

    United Kingdom Housing Today Full time

    Please Sign in to your account to use this feature Brixton, London, SW9 About Us Housing for Women is a registered charity and independent housing association. We champion female empowerment by providing and promoting affordable homes for women and gender-specific support services. Since 1934, we have been working to build a more equal society for women,...

  • Customer Service Manager

    3 days ago

    United Kingdom Home County Retail limited Full time €32,499

    Job Title: Customer Service Manager – Blinds, Shutters & Curtains Company: Home County Retail Ltd Dual Location: Surrey and Berkshire (Farnham GU9 and Wokingham RG41) Employment Type: Permanent Salary: £32,499 per annum on completion of probation period + Circa 20% bonus Industry Sector: Blinds, Shutters, Curtains, Window Treatments, Retail...

  • Customer Service Manager

    3 days ago

    United Kingdom Home County Retail limited Full time €32,499

    Job Title: Customer Service Manager – Blinds, Shutters & Curtains Company: Home County Retail Ltd Dual Location: Surrey and Berkshire (Farnham GU9 and Wokingham RG41) Employment Type: Permanent Salary: £32,499 per annum on completion of probation period + Circa 20% bonus Industry Sector: Blinds, Shutters, Curtains, Window Treatments, Retail...

  • Customer Service Manager

    3 weeks ago

    United Kingdom Optime Group Full time

    Optime Group is delighted to be recruiting for a Customer Service Manager based in an industry leading Aviation Cargo site outside Gatwick Airport. The Customer service Manager is responsible for ensuring the relationship between Airlines, Airports and the company are maintained as well as playing a key role in the planned expansion. Driving your team...

  • Customer Service Manager

    5 days ago

    United Kingdom Rocksteady Music School Limited Full time

    Job Description Role: Customer Experience Manager Reports To: Head of Customer Services Location: This is an office role based in a converted manor house in Liphook Hours : Full-time position; 35 hours per week Salary: from £32,000 (DOE) Rocksteady: The largest and fastest growing Rock School in the world. Rocksteady have been...

  • Business and Customer Service Manager

    6 days ago

    United Kingdom Grounds Care Group Full time

    The Grounds Care Group is a well-established Grounds Maintenance, Gritting and Invasive Weed Management Company working with multiple multi-sector clients across the UK. Our business is growing and we are seeking a highly motivated and customer-focused individual to join our new team as Business and Customer Service Manager. You will be responsible...

  • Admin / Customer Service Manager

    6 days ago

    United Kingdom Simplify Group Full time

    Customer Service Admin Team Manager  Do you have experience working in a contact centre, and leading teams of over 10 direct reports? Within our Service Centre, there are multiple teams which deliver a wide range of services both internally and externally including outbound calls to third parties, inbound customer service calls, legal administration, and...

  • Business and Customer Service Manager

    6 days ago

    United Kingdom Grounds Care Group Full time

    Cobham, United Kingdom | Posted on 19/04/2024 The Grounds Care Group is a well-established Grounds Maintenance, Gritting and Invasive Weed Management Company working with multiple multi-sector clients across the UK. Our business is growing and we are seeking a highly motivated and customer-focused individual to join our new team as Business and Customer...

  • Senior Manager Customer Service

    6 days ago

    United Kingdom Work180 Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview At TE, you will unleash your potential by working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world. TE Connectivity's...

  • Service Manager

    2 days ago

    United Kingdom Service Care Solutions Full time

    Service Manager - Adults Social Work Service Care Solutions are looking for an experienced and motivated Service Manager to work within London Borough of Haringey's new re-designed service in Adult Social Care. As the Service Manager, you will manage a team including Social Workers, Social Work Officers, and Community Care Officers. Your core responsibility...

  • Service Manager

    2 days ago

    United Kingdom Service Care Solutions Full time

    Service Manager - Adults Social Work Service Care Solutions are looking for an experienced and motivated Service Manager to work within London Borough of Haringey's new re-designed service in Adult Social Care. As the Service Manager, you will manage a team including Social Workers, Social Work Officers, and Community Care Officers. Your core responsibility...

  • Customer Service Manager

    6 days ago

    United Kingdom Recruit4staff Ltd Full time

    Recruit4staff are proud to be representing their client, a leading Waste / Recycling company in their search for a Customer Service Manager to work based at their depot in Wrexham For the successful Customer Service Manager our client is offering: £8 am to 4:30 pm Monday to Friday Full-time permanent position Free parking on-site The role -...

  • Customer Success Manager

    1 week ago

    United Kingdom LT Harper - Cyber Security Recruitment Full time

    Customer Success/Service Delivery Manager – Wales - £80k Managed Service Provider require an experienced Customer Success/Service Delivery Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. This role sits within the service management team and will involve managing the...

  • Customer Success Manager

    4 days ago

    United Kingdom LT Harper - Cyber Security Recruitment Full time €80,000

    Customer Success/Service Delivery Manager – Wales - £80k Managed Service Provider require an experienced Customer Success/Service Delivery Manager who thrives on building deep relationships whilst handholding customers / clients throughout their customer journey. This role sits within the service management team and will involve managing the...

  • Customer Success Manager

    7 days ago

    United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company: An innovative customer journey optimisation platform, leveraging multiple digital channels that improve the user experience – It’s actually quite incredible.. Sub-50 employees with plans to rapidly scale the business. Enviable client base including a huge global motorsport brand Flexible/ mature approach to work with a fully-remote set...