Support Consultant, EMEA

Synergi is an award-winning UK technology partner, empowering organisations to thrive with technology. Recently Synergi had joined Brightsolid (a DC Thomson brand). Our practice areas Sentri, Agiliti and Unifi deliver unrivalled product and customer experience. This is an excellent opportunity to be a key team player in a very successful Microsoft Dynamics Practice within Synergi providing first-class support services to customers in a wide range of sectors. With the opportunity to learn and develop in a fast-paced organisation and help continually develop the services we offer. Joining our team of experienced support consultants, you will take a proactive approach in the delivery of proactive and reactive support across the technology stack within Unifi our Microsoft Dynamics Practice.

Synergi is a Microsoft Partner providing businesses with Microsoft Dynamics solutions and Business Support services. We are currently recruiting for a Microsoft Dynamics 365 Support Consultant to join our team.

Contract Type: Perm
Full time
Location: Hybrid (2 Staithes, Gateshead - visits required upon request and agree to visit quarterly or when requested)


The objective of this role is to take a consultative approach to the support of existing customer solutions regarding their Dynamics product suite. This will be primarily remote, and Teams-based support direct to our clients.

The Dynamics 365 product stack includes applications such as Business Central, Sales and Service but also significant elements of the Power Platform.

You will also support the wider team working closely with other members of the business where required.


Ensure workload is managed to deliver the service within clearly defined SLAs
Ensure accuracy and completion of data entry based on incidents and problems
Take ownership of issues and maintain good communication with customers, suppliers and 3rd parties throughout the service delivery lifecycle
Support the sales and account management teams with opportunity spotting and support activities
Assist the project team with delivery based on workload demand

Highly capable in diagnostics and troubleshooting with confidence in providing support and training to users
A background in accounting or advanced knowledge of financial processes
Experience in the support of CRM and ERP systems with experience in Dynamics support a clear advantage but not essential
Experience in associated products such as Power BI and the Power Platform stack is advantageous
Competitive salary
Pension
Private healthcare
Enhanced holiday allowance plus your birthday off
Flexible working hours and location
One day per month immersive CPD allocation
Staff referral scheme (earn £500 for successful placements)
Charity Days to support causes important to you
Free on-site parking
Free fresh fruit - get your 5 a day on us
Regular social and fundraising events


At Synergi, we’re building value and results driven technology for our customers - we’re building a workplace where every voice matters and every perspective drives progress.
This is a full-time, permanent position, working 37.5 hours per week. The role is based in the Synergi Office in Gateshead, United Kingdom.

We are an equal-opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

Due to the festive period, the review of applications will take place in January 2026, and we anticipate that shortlisted candidates will be contacted by mid-January.