Microsoft Dynamics 365 Support Consultant

About Synergi: Synergi is an award-winning UK technology partner, empowering organisations to thrive with technology. Recently Synergi had joined Brightsolid (a DC Thomson brand). Our practice areas Sentri, Agiliti and Unifi deliver unrivalled product and customer experience. We’re perfectly positioned as an expert partner for businesses who want positive change. About the Role: This is an excellent opportunity to be a key team player in a very successful Microsoft Dynamics Practice within Synergi providing first-class support services to customers in a wide range of sectors. With the opportunity to learn and develop in a fast-paced organisation and help continually develop the services we offer. The business has a culture of teamwork, strong ethics and always going the extra mile for clients, whilst providing a highly positive working environment for the team. Joining our team of experienced support consultants, you will take a proactive approach in the delivery of proactive and reactive support across the technology stack within Unifi our Microsoft Dynamics Practice. Synergi is a Microsoft Partner providing businesses with Microsoft Dynamics solutions and Business Support services. We are currently recruiting for a Microsoft Dynamics 365 Support Consultant to join our team. Contract Type: Perm Working Pattern: Full time Location: Hybrid (2 Staithes, Gateshead - visits required upon request and agree to visit quarterly or when requested) Objective of the Role: The objective of this role is to take a consultative approach to the support of existing customer solutions regarding their Dynamics product suite. This will be primarily remote, and Teams-based support direct to our clients. The Dynamics 365 product stack includes applications such as Business Central, Sales and Service but also significant elements of the Power Platform. You will also support the wider team working closely with other members of the business where required. Roles, Duties & Expectations: Effectively engage with customers and colleagues in a professional manner Understand typical business processes and provide advice when required Be seen as a trusted advisor on product issues and be able to communicate to every level within an organisation Communicate with 3rd-party providers including application vendors to resolve complex multi-party issues Ensure workload is managed to deliver the service within clearly defined SLAs Ensure accuracy and completion of data entry based on incidents and problems Demonstrate well-developed problem-solving skills and an analytical approach to delivery Take ownership of issues and maintain good communication with customers, suppliers and 3rd parties throughout the service delivery lifecycle Support the sales and account management teams with opportunity spotting and support activities Assist the project team with delivery based on workload demand Skills, Qualifications & Experience: Highly capable in diagnostics and troubleshooting with confidence in providing support and training to users Experience across several industries inc. distribution A background in accounting or advanced knowledge of financial processes Experience in the support of CRM and ERP systems with experience in Dynamics support a clear advantage but not essential Experience with typical management reporting needs of a business Experience in associated products such as Power BI and the Power Platform stack is advantageous Experience of third-party add-on products such as Continia, Zetadocs and Tasklet is advantageous Package & Benefits: Competitive salary Pension Private healthcare Enhanced holiday allowance plus your birthday off Flexible working hours and location One day per month immersive CPD allocation Staff referral scheme (earn £500 for successful placements) Charity Days to support causes important to you Free on-site parking Free fresh fruit - get your 5 a day on us Regular social and fundraising events At Synergi, we’re building value and results driven technology for our customers - we’re building a workplace where every voice matters and every perspective drives progress. In an industry that's constantly evolving, we understand the power of collaboration across cultures, experiences, and ways of thinking. That’s why we invest in inclusive hiring practices, continuous education, and open conversations. Tech should be for everyone. And so should the opportunity to shape it. This is a full-time, permanent position, working 37.5 hours per week. The role is based in the Synergi Office in Gateshead, United Kingdom. We are an equal-opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics. For further information, please visit dcthomson.co.uk/vacancies Closing date for applications: Wednesday, 31st December 2025 at 16:00hrs Due to the festive period, the review of applications will take place in January 2026, and we anticipate that shortlisted candidates will be contacted by mid-January. Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.