Transport Supervisor
Found in: Jooble UK C2 - 2 weeks ago
Customer Service Supervisor – Line Booking Processing
Full time, permanent
To lead the Short Sea team ensuring we deliver the best possible customer experience to MSC’s customers over the phone and email.
Instill a ‘can do’ and ‘flexible solution driven’ approach within the team.
A strong customer focus and a good telephone manner
How you will help us and what you can expect
Ensure excellent Customer service is delivered at all times, to ensure customer satisfaction is maintained
Monitor performance and ensure KPI's are met at both individual and team level
Identify training needs and provide coaching
Through 121 performance reviews, communicate performance targets and team goals
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