Residential Lettings Service Manager

4 weeks ago

London, United Kingdom Capstone Property Recruitment Full time

Residential Lettings & Services Manager Location: Salary: £40,000 per annum + bonus

Capstone have partnered with a leading Real Estate Agents, who are looking for a highly diligent Residential Property Manager. Based on site at the office in London SE17, the Estate is at the start of a ten-year strategic journey, with this new role created to provide additional services to prospective and long standing residents. Residents are exceptionally diverse, some of whom have lived on the Estate for over 50 years, whereas others are young professionals, staying for a shorter period of time. They provide privately rented accommodation across flats and cottages and are working through each property, comprehensively refurbishing to a best-in-class standard, with input from architects and interior designers.

The role is to provide on-site lettings and resident services to The Estate residential portfolio. Forming part of the on-site management team, the Resident Lettings and Service Manager will be responsible of overseeing and managing the direct lets via portals, managing 3rd party letting agents, the full let up process, tenancy progression, assessment of vacant properties to re let, provide market rent assessments, direct client contact and reporting.
The role will be customer facing and include monitoring & control of lettings systems, key management, security checks pre tenancy, maintenance checks if needed, tenancy and unit H&S compliance, right to rent checks, referencing, conducting viewings, service delivery and be a customer focus point across the Estate for all new lettings.

To be the first point of contact from enquiry stage, viewing the property through to resident move in and throughout their tenancy. Community engagement and organising events will form a key part of the role, along with support from third parties.

Leasing Role
Undertake direct lettings via portals
Agreeing leasing offers and processing these in line with company procedures
Post initial let up, uploading availability details to marketing portals and updating adverts as necessary
Managing outsourced lettings process - 3rd party letting agents are used for a number of lettings due to volume
Void management to reduce void periods between tenancies
Assess vacant properties and report to client with recommendations on rent and required works.
Arranging and conducting viewings Monday to Friday to include evenings and weekends if required. (Including evenings and Saturdays If required - Subject to agreed flexibility) to welcome them and provide overview of the property, white goods and systems
Implementing lettings process and systems.
Manage the property key system, including ensuring complete adherence to sign out and sign in procedures. Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times - This requires close liaison with on site management team
Working closely with onsite property management team to ensure excellent customer experience and service
Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market
Provide first class customer service to residents


Service Management Role
Forging productive relationships with key service partners such as the resident stakeholders, contractors, Client teams, local service partners and wider estate services for the benefit of residents and seeking economies of scale for the efficient running of the building
Organising and running tenant services via third parties and in house
Seeking special offers and discounts for residents from local businesses
Creating a community feel through communication, events and innovations
liaising with the Estate and Facilities managers where required
Providing regular asset performance reports and attending monthly meetings with line manager
Managing expenditure budgets and ensuring value for money from suppliers, maximising the net operating income
Lettings Experience
Community/tenanct engagement experience

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