Software Support Coordinator

2 months ago

United Kingdom Element Materials Technology Full time

As a LIMS (Laboratory Information Management System) Support Coordinator for the EMEAA (Europe, Middle East, Africa, and Asia) region, you will play a pivotal role in providing technical support and troubleshooting assistance for users of various LIMS systems. Working closely with the global support team, you will ensure timely resolution of submitted tickets, maintain system integrity, and contribute to the enhancement of LIMS functionalities. Act as a primary point of contact for LIMS-related technical support queries within the EMEAA region.
Collaborate with the colleagues within the global support team to triage, prioritize, and resolve submitted tickets in a timely manner.
Perform basic troubleshooting of LIMS software, hardware, and network connectivity issues.
Conduct system configuration changes and updates as necessary to address user requirements and ensure optimal system performance.
Develop and maintain documentation, including user guides and troubleshooting procedures, to facilitate knowledge sharing and support efficiency.
Participate in the testing and validation of software patches, upgrades, and new LIMS functionalities.
Identify recurring issues and propose long-term solutions or system enhancements to improve overall stability and user experience.
Bachelor's degree in a technical field, or equivalent by experience.
Proven experience in providing technical support for systems, preferably within a laboratory or scientific environment.
Proficiency in IT troubleshooting techniques for diagnosing software, hardware, and network issues.
Enthusiast-level programming knowledge, with experience in languages such as .NET, Python, VBA, Java, SQL, etc.
Flexibility to adapt to changing priorities and willingness to occasionally work outside regular business hours to support critical system issues.
Understanding of LIMS functionalities, data management principles, laboratory workflows and Quality management systems (ISO, FDA, ..) When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. Diversity Statement

We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

“If you need an accommodation filling out an application, or applying to a job, please email Recruitment@element.

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