ERP Support Coordinator

2 weeks ago

United Kingdom Aerospheres (UK) Ltd Full time

Job brief

We are seeking an experienced and detail-oriented ERP Support Coordinator to join our dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system – Priority Software. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of Priority Software, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.

Key Responsibilities:

· Technical Support:

o Provide first-level support for Priority software users, addressing and resolving issues in a timely and efficient manner

o Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP system

· User Training:

o Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities

o Create user guides and documentation to assist users in navigating and utilising the Priority software effectively

· Coordination and Communication:

o Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications

o Coordinate solution testing in line with project delivery plans

o Capture and report any negative results found during testing cycles

o Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades

· System Optimisation:

o Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation

o Implement best practices for system usage and data management to enhance overall efficiency

· Quality Assurance:

o Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards

o Develop and implement protocols for testing and validating system changes

o Other duties as assigned by the Operations Director or their designee

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