Senior Service Delivery Manager

3 weeks ago

Solihull West Midlands, United Kingdom neoci Full time

Our client is hiring for an experienced Service Delivery Manager based at their head office in Solihull.
We are a telecoms and technology company. We’re a communications company with a difference.

Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK. We have around 600 passionate colleagues working within our business supporting our ever-growing customer’s needs.

We are seeking an experienced and talented Service Delivery Manager to provide pro-active & reactive technical account management & troubleshooting to specific Public Sector customers who utilise our products.

The successful candidate will attend face-to-face and remote meetings with customers across the UK, to better understand the customer’s challenges and help overcome them by using their previous skills and experience in networking, telephony & IT, as well as utilizing our large team of operations engineers which will ultimately end with the customers challenges being overcome and the highest satisfaction achieved.

They will work with the Head of Service Delivery Management and the Operations management team to help ensure we are always providing the highest standards to our customers and continuingly improving our service.

Becoming the Single point of contact within the account for Service related problems and escalations
Trend analysis within your account and also from within
Problem Management ownership
Continually looking for ways to improve the Service and demonstrate this

Will be IT literate in PowerPoint, Word, Excel & Outlook.
Excellent presentation skills and the ability to actively listen and react to customers needs
2 years minimum experience as a Service Delivery Manager
~ ITIL or Agile Certification preferred

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