Consultancy Operations Manager

2 weeks ago

London, United Kingdom Ark Workplace Risk Full time

Ark Workplace Risk is a market leading provider of operational risk, compliance and safety solutions, and work with a prestigious and diverse range of over 500 clients.

We are a leading safety consulting company dedicated to providing comprehensive safety solutions to our clients. Our mission is to help organisations ensure a safe and secure working environment for their employees.

About the Role

We are currently seeking a highly skilled and experienced Consultancy Operations Manager to join our team in the UK. The Consultancy Operations Manager will play a critical role in managing various aspects of quality assurance, technical support, product management, and learning & development within our organisation.

Key Responsibilities Include;

  • Oversee the product management process, ensuring that products and solutions meet the specific needs and requirements of our product standards and clients.
  • Lead on Ark’s consultancy software tools, including development, maintenance, and training.
  • Collaborate with cross-functional teams to drive safety services product design improvements and enhancements, incorporating standards and best practices.
  • New starter training and onboarding lead, lead on mentoring programmes for consultants to strengthen our culture.
  • Develop and implement quality assurance strategies, policies, and procedures to ensure the delivery of high-quality services and solutions to our clients.
  • Provide technical support to internal teams and clients, addressing technical inquiries and issues promptly and effectively.
  • Stay updated with industry regulations, standards, and technical advancements, and keep the organization informed about relevant technical updates and updates to the portfolio of products and services.
  • Establish and maintain quality control measures to monitor and evaluate the performance and conformance of our services and solutions, supporting BAFE accreditation, skills matrix / skills matrix improvements, and linking competency framework with skills matrix.
  • Develop and implement a competence management system to ensure that employees possess the necessary skills and qualifications to deliver high-quality services.
  • Provide technical management supported by a technical team and support to ensure the successful implementation and execution of projects and initiatives.
  • Identify learning and development needs within the organisation and design and implement training programs to enhance employee skills and knowledge in safety consulting.
  • Monitor and analysis of quality metrics and performance indicators to identify areas for improvement and implement corrective actions as needed.
  • Stay updated with the latest industry trends and advancements in safety consulting and incorporate them into the organisation's processes and systems.

Experience and Qualifications

  • Bachelor's degree and or exposure in a relevant field (e.g., Safety Management) is desirable.
  • Proven experience in quality assurance, technical support, product management, and learning & development within the safety consulting industry (an advantage).
  • Strong knowledge of safety regulations, standards (ISO 45001, ISO 9001, HSG 65) and best practices.
  • Excellent technical aptitude and ability to provide effective technical support and guidance.
  • Strong project management skills, with the ability to manage multiple projects simultaneously.
  • Exceptional problem-solving and decision-making abilities, with a strong attention to detail.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and clients.
  • Proficiency in using software.
  • Continuous improvement / growth mindset and a passion for delivering high-quality services and solutions.
  • Self-starter that focuses on progress not just tasks.

Job Specifics

  • This is a hybrid role with travel to London required.

Benefits

  • Private Healthcare plan.
  • 5% matched pension plan.
  • 4x salary life cover.
  • 25 days holiday with option to increase via salary sacrifice.
  • Perkpal - perks and reward program.
  • Social events with your colleagues (Summer & Christmas parties, Murder Mystery etc.).
  • Professional Membership reimbursement.
  • All tech provided including laptop, mobile (on generous plan) etc.
  • Excellent career development opportunities (fast tracking professional development).

Why Work for Us

Ark is a market leader providing an innovative suite of; Professional Service Solutions, Outsourcing and future-proofed Software and Analytics to mid/major organisations in the UK. With over 500 global and premium brands trusting Ark to deliver smarter Risk, Compliance, Safety.

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