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Customer Operations Specialist

4 months ago

Coalville Leicestershire, United Kingdom Amazon TA Full time

Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.
This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon’s current flexible work guidance. Amazon encourages open communication about unique needs for flexible arrangements.
Be aware of and adhere to applicable company policies when dealing with customer interactions
Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
Work independently on projects or tasks to identify and resolve issues
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. BASIC QUALIFICATIONS- Relevant experience in reviewing data and creating reports for leadership
- Advanced prof Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)iciency in verbal and written English (C1 Common European Framework of Reference, CEFR)
PREFERRED QUALIFICATIONS- Preferred qualifications are not required to apply for a position at Amazon. Proficiency in verbal and written German
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