Customer Service Coordinator

7 days ago

Surrey, United Kingdom Vertical Advantage Full time

Location: Surrey Hours: Full-time, 37.5 hours/week (Monday–Friday)
A global chemicals manufacturer is looking for an order processor to join their team, this company partners with leading suppliers and manufacturers to deliver high-value solutions across various industries. With a strong international presence and a focus on sustainability and innovation, the company supports thousands of customers through efficient supply chain operations, technical expertise, and customer service excellence.

The order processor plays a central role in supporting either the sales function (customer-facing) or the purchasing function (supplier-facing), ensuring smooth day-to-day operations. This role involves handling order processing, managing communications, and resolving issues promptly, while maintaining accurate system records and building strong relationships with stakeholders.

Monitor and maintain appropriate stock levels in line with policy
Resolve issues such as pricing errors, damaged goods, or late deliveries
Maintain accurate purchasing records within the ERP system
Proficient in Microsoft Office, particularly Word and Excel
ERP, CRM tools)
Previous experience in customer service, order processing, or administration

25-days holiday + bank holidays
~4 days in-office, 1 day at home
~ Pension Scheme
~ Cycle to Work Scheme

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