Deputy Administration Manager

Deputy Administration Manager- SEI (DC Pension Schemes) Location: Reading Grade: Consultant Employment Type: Permanent, Full Time Hybrid REQ003293 About XPS Group XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members. About The Role We are currently seeking a Deputy Administration Manager to join the team, based at our vibrant Reading offices, with hybrid working. Our award-winning pensions administration business put scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communication and scam protection. Key Responsibilities Oversee the various DC administration tasks completed by the team e.g. handling of leavers, retirements, transfers and deaths. Monitoring accuracy, performance, and SLAs for the team, including activity and client performances, and taking action to ensure targets are met. Liaising with Administration Managers regarding appraisals and regular catch-up meetings. Conducting some appraisals and catch-up meetings including regular mentoring meetings with staff on probation. Helping identify any training needs across the team and assisting with developing and mentoring team members. Ensuring the accurate update of time recording system for both chargeable and non-chargeable activities. Anticipating, resolving and owning problems, identifying solutions to management as and when required. Preparing, checking and issuing administration bills. Updating internal change control and other schedules and spreadsheets as required. Manage day to day activities of staff to ensure efficient and effective delivery of all work. Hold regular workflow meetings with senior team members (where needed) to manage progress and resolve any issues. Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits. Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry and providing technical support to more junior staff. Essential Your Profile: Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme. Previous pensions administration experience of Defined Contributions (DC) schemes including leavers, retirements, deaths, transfers in, transfers out and reporting. Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration. Previous supervisory or workflow management experience is required. Ideally including performance monitoring, appraisals, recruitment etc. IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint. Third party pensions administration experience preferred, although strong all-round experience within an in-house pensions department which is not purely process driven will be considered. Qualifications Strong Maths and English GCSE or equivalent Desirable Previous presentational experience is desirable to assist with prospect pitches and trustee meetings. What We Offer Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS. How To Apply Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace. Equal Opportunity Statement XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees. Eligibility Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees. Who Are We To find out more please visit: