Deputy Administration Manager

Deputy Administration Manager- SEI (DC Pension Schemes)
Employment Type: Permanent, Full Time
Hybrid
XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members.
We are currently seeking a Deputy Administration Manager to join the team, based at our vibrant Reading offices, with hybrid working.
Our award-winning pensions administration business put scheme members at the heart of everything we do. Our services include scheme administration, first-time outsourcing, member communication and scam protection.
Oversee the various DC administration tasks completed by the team e.g. handling of leavers, retirements, transfers and deaths.
Monitoring accuracy, performance, and SLAs for the team, including activity and client performances, and taking action to ensure targets are met.
Liaising with Administration Managers regarding appraisals and regular catch-up meetings.
Conducting some appraisals and catch-up meetings including regular mentoring meetings with staff on probation.
Helping identify any training needs across the team and assisting with developing and mentoring team members.
Anticipating, resolving and owning problems, identifying solutions to management as and when required.
Preparing, checking and issuing administration bills. Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry and providing technical support to more junior staff.
Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme.
Previous pensions administration experience of Defined Contributions (DC) schemes including leavers, retirements, deaths, transfers in, transfers out and reporting.
Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
Previous supervisory or workflow management experience is required. Ideally including performance monitoring, appraisals, recruitment etc.
IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.
Third party pensions administration experience preferred, although strong all-round experience within an in-house pensions department which is not purely process driven will be considered.
Strong Maths and English GCSE or equivalent

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Referral bonuses are offered for introducing suitable candidates to XPS.
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made.