Customer Service Support and Development Executive

4 weeks ago

England, United Kingdom HRA Global Ltd Full time

Job Title: Customer Development Manager

Location: Home based, plus weekly time spent in London (Head Office), UK-wide Travel

Contract: 1 Year Fixed Term Contract (with view to extension)

HRA Global are working on behalf of a key customer to provide a Customer Development Manager for a major international Dairy Cooperative. Your role at HRA Global will be to work in close contact with the client throughout the week, guided and supported by the team at HRA Global, to drive new channel opportunities and sales for our client.

The Customer Development Manager will play a pivotal role in expanding the international dairy brand’s footprint across the UK. You will be responsible for developing new business opportunities for the client and existing portfolio of market leading brands, expanding into channels and new territories, and managing key national and regional accounts to drive profitable growth. This role requires a strategic thinker with a passion for customer development and negotiation. In addition to working closely with the head office team in London, you will be expected to travel across the UK as needed and work remotely to maximise efficiency. The ideal candidate will demonstrate strong leadership in creating and executing business strategies, developing long-term partnerships, negotiating commercial terms, and increasing market share within the competitive dairy sector.

Identify and evaluate new distribution channels and retail opportunities, to expand market reach and increase brand presence. Grow Market Share: Identify and develop growth opportunities within the UK market by expanding into new territories and developing strategic partnerships with key customers and building physical distribution, availability and visibility of the client's products
Develop New Accounts: Proactively seek out and establish relationships with potential new customers, to expand our customer base and increase revenues.
Account Management & Strategy: Create and execute bespoke account plans and activation programmes for key customers, focusing on long-term partnership growth and profitability
Range Portfolio & Promotions: Collaborate with customers to agree on effective product range portfolios and implement promotional strategies that drive sales while ensuring brand integrity.
Negotiate Contracts: Lead commercial negotiations with customers, ensuring mutually beneficial agreements that maximize profit margins while meeting customer needs.
Sales Data Analysis: Regularly analyse sales performance data to identify trends, measure the success of promotional activities, and inform decision-making for future business development.
Customer Relationship Management: Cross-functional Collaboration: Work closely with internal teams, including marketing, supply chain, and product development, to ensure alignment and effective delivery of account objectives.
Travel & On-Site Client Visits: Frequently travel across the UK to meet with clients, attend business reviews, and represent the company at trade shows and industry events as necessary.
National Account Management Experience: Demonstrated success in managing large national and regional accounts, ideally within the FMCG or dairy sector (though experience in other sectors will be considered).
Strategic Planning: Strong experience in developing and executing strategic account plans that deliver against sales, profitability, and growth targets.
Proven track record of negotiating and securing commercial deals, with the ability to build win-win partnerships.
Commercial Acumen: Strong understanding of key business drivers and ability to analyse financial data to inform commercial decisions.
Customer Relationship Management: Analytical Thinking: Strong analytical skills with the ability to interpret sales data, identify trends, and make data-driven recommendations.
Adaptability and Flexibility: Able to work in a fast-paced, dynamic environment with a willingness to travel across the UK as required.
Self-Motivated and Goal-Oriented: Able to work independently, remotely, and as part of a team, with a focus on achieving and exceeding targets.
Travel Requirement: Willingness to travel extensively across the UK, including frequent overnight stays where necessary.
Experience in FMCG sector is essential (experience in dairy sector is desirable but not essential)
Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
Certifications such as Strategic Sales Management, Business Analytics, Negotiation Mastery or Communication are desirable but not essential
- Candidates must be available to interview w/c 2nd December for a January start

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