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Service Delivery Manager
2 months ago
IT Service Delivery Lead / Manager - initial fixed term contract - current secondment until June 2027
Location: Cardiff (hybrid - approx 2-3 days p/week onsite
£55-65k & great benefits, 11% pension, annual uplift, cost of living increase, bonus & standby payments
We’re looking for an experienced IT Service Delivery Lead to join our team on a temporary secondment until June 2027. If you have a strong background in IT Service Management and are passionate about delivering top-notch IT services, this role could be perfect for you.
Your Role:
- Lead a dedicated team to deliver 24x7 IT services using the ITIL framework.
- Manage relationships with IT vendors and strategic partners to ensure seamless service delivery.
- Contribute to defining and implementing our service strategy, aligning it with business objectives.
- Drive continuous improvement, focusing on system performance and customer satisfaction.
- Support our cloud-first strategy by embedding robust IT services.
- Oversee service communications and manage senior stakeholders effectively.
- Lead a multi-disciplinary team of 32 employees, ensuring high performance and excellent service.
About You:
- You have extensive experience in a senior IT Service Management role, especially in a 24x7 environment .
- Strong leadership skills with a track record of managing and developing large teams.
- Excellent communication and organisational skills, with the ability to influence stakeholders at all levels.
- Experience in financial management, IT contracts, and procurement processes.
- A strong customer service orientation and a commitment to service excellence.
Join us and be part of a dynamic team where your skills will make a significant impact
